I cancelled my policy in January 2025 through email. Fetch acknowledged my request then continued to take the money from my account for 3 months. They refuse to give my money back and are ignoring my communications.

A perfectly healthy dog that was adopted without any known medical records does not have a pre-existing condition. Why is it so hard to find an insurance company that isn't run by scumbags.

Big monthly rate increases -up almost 65% in under 4 years, and that’s with very few claims

I just tried to cancel my ageing elderly cats policy, as the access for the yearly policy is more than end of life procedures would be. Rang first thing in the morning. That’s the only way you can do things over the phone and then was greeted with a hard pressure hostility attitude from the customer service representative. I don’t know what to say other than I think customer service is dead in this day and age and especially with fetch because this will be the second set of bad interactions I’ve had with the company. I have four pets insured via them and I’m considering removing all my policies now. When somebody asks you repeatedly to just cancel the policy, please just cancel the policy to argue with a customer is not customer service. To add stress levels to an elderly person is not customer service.

Fetch a s not the insurance company you want for your pet. I totally agree with those who wrote that Fetch will find a pre-existing condition no matter what.

Waste of money & waste of time. We've been customers for almost a year. Every claim we submitted, they found some excuse or reason as to why it wasn't covered. They push every veterinary medical expense to be uncovered. What's the point in pet insurance if you're not going to cover anything, especially in a business where they over-charge at a criminal rate on people who are just trying to help their pets live healthy. It's insane. Complete scam, just trying to take your money. Canceled our membership for our 6 pets today. Lost complete faith in this company.

This has been horrible and I am about ready to cancel my policy. I put in a claim stating that there is no vet between the time I adopted Blitz and the emergency clinic. My claim has been put on hold several times stating that I need to provide all medical information between those times. There is no information. I cannot provide something that does not exist. It is obvious that Fetch does not want to pay claims after I have paid the premiums. Horrible, horrible service.

Every year, Fetch will raise your premium, increase your deductible and reduce the reimbursement rate. STAY AWAY!!!! 2022 Annual Payment: $1534.14 Deductible: $350.00 Reimbursement rate - 80% 2023 Annual Payment: $2024.63 Deductible: $350.00 Reimbursement rate - 80% 2024 Annual Premium¹ $3060.87 Deductible$350 Reimbursement rate - 80% 2025 Annual Premium¹ $3531.90 Deductible $500.0 Reimbursement rate - 70%

Every year, Fetch will raise your premium, increase your deductible and reduce the reimbursement rate. STAY AWAY!!!! 2022 Annual Payment: $1534.14 Deductible: $350.00 Reimbursement rate - 80% 2023 Annual Payment: $2024.63 Deductible: $350.00 Reimbursement rate - 80% 2024 Annual Premium¹ $3060.87 Deductible$350 Reimbursement rate - 80% 2025 Annual Premium¹ $3531.90 Deductible $500.0 Reimbursement rate - 70% UPDATE – May 15, 2025 I called Fetch, as instructed in their response, and was transferred to Tracy, a customer advocate—presumably a step above a typical customer service representative. Initially, Tracy offered me the same policy I had last year: $15,000 coverage, $350 deductible, and 80% reimbursement—for $360.84 per month or $4,330.08 annually. I was prepared to accept this just to maintain my coverage without further hassle. However, after checking another system, Tracy reversed her position and reverted to offering a $500 deductible with 70% coverage. When I questioned the change, she began citing company policy and individual risk assessments. The inconsistency and lack of transparency are incredibly frustrating. BEWARE! Fetch has not been the same since the change in ownership. I’m now waiting to hear back from her supervisor.

My wellness claims for a healthy dog's yearly wellness visit got denied. I paid this company for months for wellness and wasn't able to use any of the benefit because they denied claims multiple times for reasons the company would call "mistakes" when I called. It was clear they were just coming up with any reason to deny me and a total pain to deal with the claims. I dropped the coverage. It's not worth hours of my time to get a tiny bit of coverage for a simple yearly checkup.