The process of submitting a claim is simple, however when your company needs more information, they should reach out rather than terminating a claim leaving me contacting them multiple times and sending information multiple times before getting a response. Additionally, pathetic excuses have been made to avoid providing coverage.

I have abeen a customer of Pet Best Insurance and pay $110(!)/month total for both my dog and cat. I recently submitted three claims for reimbursement. One was for an RX which was processed and reimbursed in a timely manner, and the other two which were for my dog's annual exam is still "being processed" despite the fact that it has been 10+ days since it was submitted! When attempting to reach the company via email to inquire why their was a hold-up, I discovered that there was no way to do so. The only way to communicate is via phone call. I placed said call and was put thru numerous hoops and menus to attemot to reach a human. I finally refused to push anymore numbers and thus was placed on a torturous hold with the same annoying message repeated in a loop about accessing the FAQ section online. After this, I reached a lovely customer service rep (at least this was a bright spot!) who informed me that it can take 15-45 days to process a claim!! Unfortunately, there wasn't anything she could do to expedite but siad she would submit a complaint on my behalf. Needless to say, I will cancel this horrible insurance and seek a better option that can process in a timely way in the same way that they are timely to request and receive my monthly payments!

After being told Nares surgery is usually covered by Pets Best I was very disappointed that my claim was denied! I knew Nitro had a problem with nares at my first vet visit. I had hoped it would resolve on its own but his breathing continued to get worse. I have never dealt with this problem before and was not happy my Ins. denied the claim. It affected his breathing and needed to be fixed. I felt this was a valid claim!

Pets Best is one of the worst pet insurance companies. Whenever I make any claim, they lump everything together with "Preexisting Condition." My dog has an ear infection, and they claim that my dog's skin allergies are causing severe ear infections. My vet thinks it is otherwise, but it is a bacterial infection. I am frustrated with this insurance.

Worst customer service ever!!!

I took her on for an ear infection and she was also found to have allergies and you denied the claim stating allergies aren’t covered and it was a preexisting condition which that was the first time I was told about allergies.

Took so much time and in a year I got a refund of almost nothing Pennie’s I am seriously considering cancel my subscription

Our claim was denied because it was not administered by a veterinarian. So the vet ordered the shot, but since their tech is the one that actually gave it, the service wasn’t covered. Ridiculous. Can’t cancel service and ever since I raised questions, every claim has been denied for silly reasons like this.

Joined for 2 months now and 1st Claim Petsbest paid $0. TIME TO CANCEL THEM

Had them for a couple months and 1st Claim Petsbest paid $0 Time to cancel them !