On an $800 vet bill they could have paid something but did not pay out one cent to help cover the vet bill.

The low monthly rates are disconnected from actually out of pocket costs for Wellness exams and vaccines. For example the actually cost of the wellness exam is capped at $50 when today’s cost are significantly higher. They will only pay once in a lifetime for bordetella when this shot should be done annually.

Denied a wellness exam reimbursement for lack of medical records. That was her first time going to the vet she has no medical records. I won't be wasting any money on this company!!!

Pest Best dont't pay the claims for services and always give you the excuse of the deductible needs to be paid fist, even when the amount for the deductible has been paid in full for the year. This looks like a scam should take legal action about it.

After being insured for over five years, the time came to file a claim for a major event that resulted in ER care. Provided all records from our standard vet and the ER Clinic. Deny. Deny. Deny! Make sure you go through the appeals process and then file a complaint with your State’s Department of Insurance. Pet insurance isn’t as cut and dry as human insurance; diagnosis coding guidelines, etc. In some instances, vets have been contacted my pet insurance plans and requested to alter their notes- of course to get the company out from paying claims.

We bought Pets Best insurance for our 4 month old GSD puppy the day we adopted him. He developed intermittent lameness around a year old. U of I veterinarians examined him and he has CCL tear and we have him scheduled for surgery in January 2025. Pets Best denied the claim as PREEXISTING. We are still working with them to get their denial changed along with the help of the veterinarians. They have been reported to the BBB for falsely denying claims by many customers.

Pets best- we got your claim if we need anything we’ll contact your vet. Weeks later: claim denied! On investigating, they contacted wrong vet (how?) and never got a response and denied the claim! Never contacted me just put it in the claim that it was denied for lack of supporting documents. This is a six month old puppy with his first ear infection! All clearly stated on original docs provided with claim, as well as the vet who treated him. Now almost two months later, still dealing with this claim. I will be finding a different insurer

Awful! They continuously look at ways to get out of paying claims and will even call your vet to ask them to alter their SOAP notes. Don't be fooled by the cute advertisements; four years of paying premiums for ZERO reimbursement after an ER visit that was a first time diagnosis.

Just an awful experience! Nearly five years of coverage and suddenly an accidental ingestion claim has been denied. We’re talking nearly $3k of charges. I filed the appeal, then received an email stating it would take 60days for review and they REQUIRE medical records from 18 months prior to effective date. This means 75months of records. Funny how easy it is to take out a policy, but never can get reimbursement. It’s just as bad as human insurance.

Title says it all. It’s such a scam. We wasted so much money paying them for zero help when we needed it. Look elsewhere for what you need. We were customers for less than a year. Started okay and progressively got worse then terrible.