After one year of not using Trupanion insurance, with two healthy, young cats, our monthly premium went up by 52% with no explanation. After calling a customer service representative, they told us that they could not provide details on why this increase happened. Our cats are now 2 and 6, with no health issues, and Trupanion wants to charge $152.89. Talk about greed.

I had a bad experience with this company, I brang my dog to the doctors , I submitted my documentation for refunds for my visit to the veterinary , we pay around 4,000.00 in visits they never refund a penny , I submitted documentation every time they send me emails that they missing something , doctors give me all documents and still never send me no money back , I don’t recommend this company for your pets.

Giving my review a 3 star because of the person I talked to on the phone. This review would be a 1 star if it wasn’t for him. Honestly wish I had an email I could contact to put in a complaint about the last chat agent I spoke to. I told him to put in a note of a complaint of his service but he ended the chat immediately so he probably didn’t. So I’ll leave it here instead. Absolutely rude and ignorant chat agent. Considering I also work in insurance and wouldn’t be able to act that way to customers at my job was just absolutely floored :) The call agent I appreciated and he’s the only reason I didn’t cancel my service completely. The chat agent I spoke to before the person on the phone left a bad taste for me though and seemed like he knew absolutely nothing and was completely rude and defensive about it.

Coverage went from 82.80 to 106.50… my cat just turned 1 year old, never used the coverage, called and they simply don’t care I am looking elsewhere… on pension, no way to afford these ( there will be more) increases terrible customer service!! Terrible insurance Co. Btw I had to give it 1 star… should’ve been 0

Today, I had some questions about my policy since they had made so many changes since I joined years ago. Lately, it seems like nothing is covered. Therefore, I started a chat. I had to ask the same question several times as I was given no answer. It was like the agent did not read the question. At the end, she was very rude and unprofessional. The cherry on top was the after email she sent me answering my question in a very passive aggressive and unprofessional way.

Rude, smug, smarmy customer service. Really rotten employees. I’m looking for another pet insurance company and am going to read my Vet the riot act for promoting this unprofessional trashy company to me. Do NOT trust Trupanion and if your Vet recommends them then do NOT trust your Vet. Find a new Vet because they have no integrity if they recommend Trupanion. With employees like Shantell, I wouldn’t trust these people to walk my dog let alone provide insurance they will weasel out of paying if at all possible. Really a horrible scummy company all around. Low life trash.

First year $44 a month for a kitten, 2nd renewal was $55. Just received this years renewal to be $96. I would have never joined if I knew this is how they manage rates. Absolute bait and switch!

My rate went from $90 to $220 in a couple of years. That's almost as much as I pay for my own health insurance and they have yet to cover any of my claims including a very expensive hip surgery. It's such a rip off, spca and nationwide have much better customer service and rates. I mean honestly at this point I could've put the money I've spent on trupanion away each month and paid off the surgery and other services and still had money left over. What's the point of insurance when this becomes the case?

Do not go through Trupanion. I have a six-year-old dog and I have invested $7000. Anytime I put in a claim Trupanion tells me, “she has a pre-existing condition” which is not true. I purchased my dog at 1 year old. How could she have a pre-existing condition at age one. I purchased her from a breeder and she was a show dog before I owned her. I would advise anyone looking at getting pet insurance to not go through Trupanion as they are just a money grab. I have now cancelled my insurance because I have already invested enough for a surgery or two which my dog doesn’t need. I have waisted my money on Trupanion to get 0 coverage in return.

3 years = monthly increase 20-25% each year with Zero claims