I would not recommend Fetch. They tripled the monthly payment because they did not want my dog on their insurance. They told me it was because of rising prices. Lie. They went from $56 a month to $148 a month. I did not even meet the deductible for last year. I did a new quot different dog name and email. Same insurance was $53 a month same zip code. I was not even given a refund when I cancelled. Go to anyone else avoid Fetch.

I initially got pet insurance because I never had a lot of money saved away, and when we started it was only $30 per month. After about 6+ years with Fetch Pet Insurance, and the way they weren't able to own up to their own mistake after a quote on a big operation for my dog, I have come to the conclusion that the money I pay for Pet Insurance just isn't worth it. They missed out telling me important information multiple times, which is frustrating - I could have been using it on our yearly vet bills. The thing is, within 4 years, you could and likely will be paying $150+ per month per dog because your premium keeps going up. You're better off saving $200 a month for your dog's vet bills and their future, in my opinion.

I am writing to express my deep disappointment with how my claims were handled. As a responsible pet owner, I chose your company expecting reliable support during difficult times. However, the denial of my claim has left me frustrated and questioning the value of the coverage I purchased. The issue with my pet did not start until months after we purchased the insurance, so we fully believed we were eligible for coverage. There was no attempt to simply take advantage of the insurance—we enrolled because we wanted to ensure our pet had the best care possible. Unfortunately, the claims denial has made it feel as though the protection we signed up for was not actually there when we needed it most. Your company promotes having the “most comprehensive pet insurance,” yet our experience has not reflected that promise. How does this level of service align with the coverage you claim to provide? From my experience, it looks like your policy was crooked—designed to collect premiums while avoiding legitimate payouts. Pets are family, and when pet owners turn to insurance for help, they deserve fairness and compassion—not unexpected roadblocks. I hope you will take this feedback seriously and consider how you can better support the pet owners who rely on you.

going to move to another provider - they don't cover regular claims

I initially got pet insurance because I never had a lot of money saved away, and when we started it was only $30 per month. After about 6+ years with Fetch Pet Insurance, and the way they weren't able to own up to their own mistake after a quote on a big operation for my dog, I have come to the conclusion that the money I pay for Pet Insurance just isn't worth it. They missed out telling me important information multiple times, which is frustrating - I could have been using it on our yearly vet bills. The thing is, within 4 years, you could and likely will be paying $150+ per month per dog because your premium keeps going up. You're better off saving $200 a month for your dog's vet bills and their future, in my opinion.

Easy to use, best coverage!!

Submitted 2 wellness claims. Both repeatedly denied. Claimed invoices not paid. Not true. Submitted incorrectly. Not true. Reps were rude and dismissive. Have called 5x. Obviously reps are unable to properly do their jobs. Fetch was recommended by SPCA. I'm beyond disappointed. Will be calling SPCA. They should be affiliated with a reputable company

After reaching out several times with a question regarding a claim, I received no response from customer service.

I feel like the max amounts that are covered for things like dentals and spays are extremely low, especially for a policy that’s $38 a month.

It is very difficult to fill out the forms. There is a pop up window with tasks and the window you need to fill out is behind it. You cannot move the windows around!!!