If I could give them zero stars I would. I really liked Fetch Pet Insurance in the beginning and then it all went down hill. They were constantly asking for more documentation when they already had everything. I rescued a puppy and then signed up for insurance for all my dogs. They had everything from the start but were asking me for information that didn't exist. I have never had to fight so hard to get reimbursed for stuff they said they would cover. I am so fed up, I am cancelling and taking the loss. It's not worth my time and I think that is part of their process. They want you to give up trying. I WOULD NEVER recommend them to anyone!

Initially I was quite impressed with Fetch but I just received my first renewal notice and they’ve hiked my premium up by 15%!!! This seems like a ridiculous price increase given I haven’t even been with them for 6 months (my pup is only 9 months old for context so not many issues health-wise).

Very misleading company. After my insurance went into effect I had my dog treated for some nausea and diarrhea she had been having for a day. They denied the claim and informed me that since this was her first visit and record for them they would deny any future claims involving vomiting and diarrhea as this is apparently her baseline according to them. This after I had made multiple calls after they tried to dismiss my claim for not having a year of medical records on a dog I've had for 3 months. Their prices aren't bad but in the end I just ended up paying for both insurance and a full vet bill. Not a service I plan on renewing again.

Do not under any circumstances purchase Fetch pet insurance. I paid my premiums faithfully for my giant breed dog for many years. They continue to find reasons to deny a claim for a foreign body obstruction. I am a single parent spending 138 per month and they are denying the claim. There is no one to talk to there, everything has to be done through the app. I borrowed the money knowing I had insurance to keep my 5 year old Newfoundland alive and now I’m deveststed. Please trust me, do not trust them. Get pet plan plus or trupanion. I had trupanion as fetch was less expensive but they raised my rate 3 times. Now here I am having paid 7k in premiums and for nothing. I’m defeated. Don’t trust them.

DO NOT GET !! WHEN I INITIALLY CALL TO PURCHASE INSURANCE FOR MY PET, I CLEARLY CLARIFIED TO AGENT, MY NEWLY ADOPTED PET HAD NO MEDICAL RECORDS, AND IF I WOULDN'T HAVE ANY DENIAL IN THE FUTURE IN CASE OF AN EMERGENCY. THEY SAID NO! WELL 6 MONTHS PASSED, I TOOK MY PET TO GET CHECKED, THEY FOUND A SMALL MASS. SO I DECIDED TO REMOVE, PAID $1,335. WELL THIS WAS IT. WITH WHAT I WAS TOLD, "I SHOULDN'T HAVE ANY ISSUES WITH THE COVERAGE", WRONG!!! I WAS DENIED BECAUSE I HAVE NO MEDICAL RECORD!! THEY ONLY SCAMMED ME WITH MY MONTHLY PREMIUMS!! DO NOT PURCHASE I HAVE WARNED MANY FRIENDS AND FAMILY TO LOOK ELSEWHERE!! SERIOUSLY

Their ad says vet visit are covered, recently took my dog for her annual check-up and update her shots, my bill was over $300 and they only paid out $17. With all the premiums I paid out it could have paid for my vet visit. Cancelling my account today

Felt pressured to buy it. I have had 5 pets and no pet insurance and never felt I needed it. I thought I could terminate in a month or so but your site hides that information from us. Absolutely will never advise anyone to buy this. Poor customer service in hiding information on how to terminate.

I have had Fetch insurance for many years. When my dog was euthanized at 16 years old Fetch applied any claim proceeds against the 20% deductible per claim on the policy? The math doesn't work. I also had to submit the same information from the vet 3 times until they finally came up with their decision. This was the one and only claim in 16 years for this dog. When another dog under Fetch had cancer getting them to pay a claim required sending in the same documents again and again. They finally paid a portion, but not anywhere near the 90% on the policy even after the 10% deductible. I'm now with another company and hope they and not so difficult and might I say dishonest... The customer service reps on the phone were always very nice and helpful, but were limited by the number of times info had to be submitted before getting an answer.

They canceled my policy and sent me an email stating this, yet they continue to steal money from my account for the last 3 months. Fetch pet insurance are nothing but con-artists and thieves!! Avoid at all costs!! They were not letters stating my payment method had expired as they say. The email i received stated my account was CANCELLED!! Yet they continued to take money from my account which would be impossible if my payment method was not working!

We live in NYC where everything, including vet care, is expensive. So, pet insurance is essential and I have always paid my premiums on time. I've had policies with Fetch (previously known as PetPlan) for going on 20 years, and they have covered 7 different cats during that time. They have never been the cheapest policies, but Fetch had always provided good coverage. The only complaint I've had up till now is it took a long time for them to process claims. All that changed today. To provide some background, two of my three cats are 9-year-old littermates, the female is named Skye and the male is Kato. Kato is generally healthy except for the occasional herpes virus flare up. He's had those since he was a kitten so Fetch has always considered them a pre-existing condition and never covered any of those expenses. Skye suffered a serious illness in 2023 and was diagnosed with small cell intestinal lymphoma. Due to complications during the vet's initial testing and work up, Skye got aspiration pneumonia. She nearly died and had to spend 10 days in the ICU, which was very expensive. Skye recovered from the pneumonia, but unfortunately the lymphoma is terminal and all we can do is give her medication to keep her comfortable and slow the progression. Since her diagnosis in 2023 she has had to see her vet every 6-8 weeks for blood tests because the medications can have serious side effects. Skye incurs regular medical bills, though nowhere near the expenses she incurred in 2023. Both cats had their policies renewed in 2024 with moderate increases in the annual premiums. Today I received my renewal documents for 2025, and I am absolutely floored by what Fetch has done. They designated both Skye AND Kato as high risk policies. Skye's 2025 premium went up by about $75 to $1380 per year, but the deductible quadrupled to $1000 and my co-pay went from 10% to 40%! Kato's 2025 premium increased by $817 to $2200 per year, his deductible doubled to $500 and my co-pay went from 10% to 30%! I had expected Skye's policy costs might increase, but there is no justification for what Fetch has done with Kato's. I called Fetch to get an explanation and see what could be adjusted at least for Kato's policy. Their answer was, "nothing." Take it, or leave it. This is how Fetch treats customers who've had policies with them for decades. Just a big middle finger. Shame on you Fetch!