I have filed claims with this provider. They accept the premium payments but they always deny the claim. I wish I stayed with Fetch!!

this company was great when I first started using them. now they are getting greedy and increasing my premium over 20% more than the year prior. when I try to sign up a new pet with this company the rate is the same as what I am currently paying. They are arbitrarily raising my premium with no cause. They have been extremely slow to reply when reaching out for additional explanations. Look elsewhere for a pet insurance company.

PetsBest takes a long time to process a claim, close to 30 days. Preexisting condition definition is very broad, be sure you understand it before signing up. For example: if there is a record of your dog ever itching, they may exclude any Dermatology condition.

Misleading in full coverage benefits, and when you try to cancel full coverage, they do not give you the option to do so.

Just so disappointed with the actual coverage. When we had an actual emergency, including prescribed medicated food—very little was actually covered by this policy. After a yearly expense of $1,500 for coverage i expected better. We had around $900 in vet expenses, the “80%” back that we’re getting is around 150 bucks. It’s fine but- Why did we spend this money on emergency coverage when we could have saved it instead and come out on top? We had this for a few years now and the cost is going up an additional 50$ a month—so a yearly cost of $2100, and pittance for emergency coverage in compensation. Turns out it’s smarter to save what we’d pay in a high yield savings account and hold to accrue interest than pay somebody else to barely cover anything. I feel ripped off by this.

Should have known all insurance companies are scams! WHETHER it BE HUMAN OR PET! They are all scams! I got denied because it wasn't deemed an urgent!!!

Pets Best did not pay a very straightforward claim. My dog's foot was injured. It was written in my policy that injuries like this are covered. I just requested to cancel my policy. I will just put money in my savings account. I spent close to $ 500 on insurance for nothing.

Claims take forever 99% of the time, prices go up significantly every single year. Horrible app, I cant say enough bad things about Pets Best, & npw I am stuck because his allergies are now a "pre-existing condition"

The wellness plan I added to my dog’s accident and illness coverage is not covering his flea, tick and worm medication throughout the whole year, I got a message informing that the annual limit has been reached. I will switch to the Banfield Hospital Optimum Wellness plan since it offers unlimited coverage for wellness-related expenses.

Pets Best Insurance is a decent enough company and they have covered several claims on my dogs. Recently my 4 year old Rottweiler's premium increased from $95 per month to $151.00!!! I expect and understand small increases yearly but this is a horrific & shocking increase. How is this going to be affordable? I will be shopping elsewhere for coverage for any future dogs and will be warning all of my friends/family as well as my dog sports network to beware. :(