My first year with pets best was phenomenal, I got reimbursed and in a timely manner. The second year I didn't have to use insurance at all. Well I couldn't afford the insurance over the next 2 or 3 months because if income. They suggested lowering things which doesn't matter if you can't afford it at all. All they could do is straight up cancel and now my dog will have preexisting condition if I come back in a couple months because I had to cancel.

Pets best math is not normal people math 1000 deductible pay 70% of the bill They do not pay for the exam fee My bill 2030.35 Exam fee 195 Less 1000 copay Left me with a 70% payment from pets best of 284.73 They do the math as 2030.35-195 then take 70% of that rather than 2030.35 -1195 so $300 difference on what I believed they would pay. Very disappointing.

I have used them since the arrival of my puppy and have kept them for 3 years. The first 2 years, they were great. He has issues with bloody diarrhea and vomiting and they covered about 50% which was about $2.5G (I had the most expensive coverage). This last year, they have not reimbursed me for much. When I appealed, they stated that because my dog had an ear infection - all my claims are related to this pre-existing condition. The same condition he had the prior 2 years when they covered a good portion of his vet bills. I knew something was up when they periodically kept requesting his complete medical history even though he was their client since day one and they have copies of all appointment notes. Save the $100/month cost and find another insurer

My first two vet visits were covered almost 100%. When I took my girl for a wellness check for her 2nd birthday they wouldn't even cover her rabies vaccine or distemper. $415 bill and they paid $117. Why am I paying a premium if suddenly I can "cap" on necessary vaccines and care for a healthy dog? Even in the fine print I didn't see that. Disappointed in my pet insurance choice now when I expected the vaccines and heartworm care and tests to be covered.

Be careful. If you're pet had an itch prior to getting insurance, they will deny any claim you submit for your pets condition if one of the symptoms was an itch. Doesn't matter the condition or disease, your not getting paid!

The insurance company deemed Boo's condition was pre-existing, so they didn't help us at all.

The amount of claims they pay adds up to less than 10% of the premium you pay each year. So why would anyone pay them all this money to still cover 90% of their own expenses and what have $600+ a year burning a hole in their pocket?

When we first signed up, our plan included coverage for my dog to get neutered. We waited until he was one. Finally completed the neutering, submitted the receipts, and our coverage miraculously changed to “it’s doesn’t cover neutering”. I’m very mad, very disappointed. Faithfully paid for our plan to take best care of my dog, and for nothing. YOU HAVE COVERED NOTHING!

Reimbursement is very slow. My other pet has insurance with another company and they pay THE NEXT DAY! Pets Best takes 3-4 weeks. Also, the $2500 limit per illness sounds adaquate when your dog is a puppy. But at age 19, Pets Best has long stopped paying me on my dog's chronic illness. The payouts are way down but the premiums are WAY UP!

I will never use Pets Best again, in my opinion, they are a terrible insurance co.