Terrible decision, I just cancelled our coverage with this company. They barely cover anything. They lie when signing you up. I was told a certain price I would be paying per month and then was charged double. When I called to ask about this they told me they do not have any coverage for that price per month and they told me they reviewed the phone call and that I was told the cost and coverage and I agreed to it on the call. No proof for me to see or hear I just have to assume they are right and actually listening to the call I had.

Do not use this company I have canceled my service out in November and they didn't take payment out in December and they took both payments out in January they're supposed to give me half of the refund.I'm going to dispute the other half and if.I don't get my money back that way I would take this company to small claims and I'm going to share this on Facebook and other Media.

Signed up mid 2023 with them to get insurance for my cat. with a $200 deductible I was paying $36/month. Over the course of 1.5 years they kept raising the prices slowly to now it being $60/month thats almost double than what I originally signed up for. I just moved to a different province and when I asked them to change the address on file they said my rate will go up to $115.... I was absolutely not going to pay that and when I asked them to cancel my policy they left me on hold for 40 minutes and then finally got back to me and gave me 100 different pitches as to why I should stay with them. I started to get annoyed and actually told them straight up that I'm not happy and I dont need a sales pitch I just need my policy cancelled right away and they just kept going trying to convince me. Ive never dealt with someone so horrible and annoying..

After paying $75-$105 monthly for my dog since I brought him home almost 10 years ago and NEVER needing to make a claim until his very last day I am so disappointed in what a waste this was. I was happy to pay as I didn’t want to worry about finances in an emergency and wanted to ensure I could help my dog. Well, with never missing a payment and only having a $200 deductible, Trupanion paid out $89 in my dogs end of life emergency. Oh, and they don’t cover the cost of cremation/burial, which I was told they did when I signed up! You’re better off putting your money into savings and holding it for a raining day as I feel like I threw it away!

Happily paid for 9.75 years never needing to make a claim but wanted to ensure in an emergency I did not have to worry. I paid $73-$105 a month over his life, it increases yearly even if you don't make a claim! Then when it came down to an end of life emergency, they paid out $89 (my deductible was only $200). Roughly $10,000 paid over his life time and they paid me $89. Let me preface by saying that when I signed up they told me the cost of burial/cremation is covered which is why I went with them... ITS NOT! Put your money into savings, don't waste it on them, they wont even considering helping when you have to make the worst decision of your life.

They post false information on website. Expect yearly amounts to raise to the point you would be better off putting money in your own bank. At first I liked the service but the company has totally changed. Now I. Stuck at there mercy but don't recommend for new customers.

I have a two year old Ragdoll cat. I got Trupanion insurance for her when she was three months old thinking it was very good. At her six month physical she was diagnosed with gingivitis and would need a $1500 cleaning. I thought no problem, I have pet insurance so it will be covered since dental problems are covered. To my surprise cleanings aren’t covered even for medical reasons. I had to pay for the cleaning out-of-pocket and now since this is a pre-existing condition if I switch insurance companies no dental procedures will be covered. When I had originally called to get information on Trupanion, they said they covered dental extraction and dental problems. Foolishly, I didn’t ask if dental cleanings were covered for medical reasons. I have a 12 year-old cat who I got pet insurance for through FIGO at 11 years old. His premium is $35 a month. The medical insurance I have through Trupanion started out at $25 a month went to $28 a month and now it’s $35 a month for a 2 1/2 year-old cat with no problems other than gingivitis. I am so disappointed in Trupanion. Buyer beware.

What was a high premium to begin with, has doubled in 2 years. Wouldn’t have even considered it at this price. Got it when my puppy was 8 weeks old, he’s 2, so imagine how many more increases in his lifetime, won’t be able to afford it by the time he needs it!!

They deny claims that have already been approved the week prior. You have to call on the phone and hound them to find out why, although we have 90% coverage. Then the ones we are approved for Trupanion put the money in someone else's account, so now we have to wait for them to fix their mistake. Call back the money get it sorted out on their end, then we get our money. My advice is don't purchase this Pet Insurance as with any insurance company you pay up front then wait and wait and wait for them to pay you out. Should have just saved our money and paid for pet issues out right. So ZERO peace of mind when your beloved pet is ill. Finally received payment after having to get nasty with them. Typical Insurance company always looking for the loophole....save your money forget the insurance companies they always benefit.

Trupanion is a big disappointment. I paid $130 for my dog insurance for 2 years. When my dog had a biopsy in December, they only covered 60%, and then immediately raised the insurance to $170. I have now canceled and will deposit $100 into an account each month to cover possible exams or surgeries. I can only recommend staying away from Trupanion.