I submitted a claim that clearly stated the reason was Ear infection. Someone decided it was Environmental Allergy and denied it. I chatted online and he said send SOAP notes, which I did. Denied again and, per phone call, now they say it was denied due to a Preexisting condition. I've had insurance with them for more than a year. Are they saying she's had an ear infection that long? Really? Now I have to jump through hoops to appeal?? Unbelievable!!

He found ways to reduce premium and gabe me his name and his number to call if i habe any questions

Great experience with Rebecca. She was so patient and kind and knowledgeable. She helped me choose the right plan for my kitties!

We've had met life for the entirety of one of our pups life. We got it the day we got him. You would think that given the fact that we've made claims for every vet visit and all his issues for the last 2 years, they would have all records on file and payouts would be pretty prompt - within the 3-5 day window that's advertised. But no. In the last year I would say only 1-2 claims here and there are within that window. Most are drug out for 10 days or more. And when emergencies come up and we drain our account for it, time is everything hence the reason for insurance to help with these costs. But they keep us in a bind by dragging out the payment. They say they need documents from the vet, but I've uploaded every receipt and soap note he's ever got, yet every time "more information is needed".

Amazingly fast claim processing. Prudent Pet sent my money to my bank the day after I filed my claims. It was in my bank the following day, No arguing about the claims or asking about extra info or anything. I have had a number of pet insurance companies. Prudent Pet may very well be the fastest and easiest to deal with.

i"m still waiting for completion of my claim from 10/1

I didn't get approved because of some repairs that needed to be done but part of the reason I was trying to get this loan was to do repairs among other things

You should allow insureds to specify the claim amount. I’ve had issues with adjusters misunderstanding the amount claimed in complex claims.

Very friendly and knowledgeable people that work there. You can just tell they love pets and it shows. Would recommend them to everyone!

My wellness exam was misread.I was told it was read by an automated system. Still waiting on the correction. The representative was very helpful.