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Top Insurance Companies
Ranked by Complaint Relativity
DOCTORS CO 0.00
PROASSURANCE 0.00
LIBERTY MUTUAL 0.00
APOLLO GLOBAL MGMT 26.19
SENTRY 32.66
BCBS OF MI 40.72
Thin Blue Line Benefits - Thin Blue Line Benefits and Live Freely
FYI
Thin Blue Line Benefits now has a company called Live Freely Health contacting members about claims. I got an email and then called them. TBL did not send out a message stating this would happen. The rep at Live Freely said they are just letting people know the claims will be processed. I personally call it "buying time" and would not give them any personal information.
Progressive - 21 yr old, single policy, insuring a brand new Cadillac paying $99 a month w/ progressive
I feel like this rate is insane for me being by myself 21 year old male in a brand new $50k plus Cadillac, I do need the snapshot through progressive (absolutely hate that) but I have been told my policy is half what it should be anywhere else. Clean record but why is my policy so low? I have average deductibles and had a third party review my account and said the coverage is right where it should be.
Geico - Kicked off Geico car insurance
We were just kicked off our car insurance policy after 22 years of being loyal customers because my daughter filed a claim after an accident where she was not at fault, her 1y/o son was in the car at the time. Their reasoning for terminating our policy is that I didn’t list her then 3 month old son at the time of filling out the attention letter back in December. We’re in Michigan, how is this legal?
Lemonade - Lemonade up to $160/m now. Recommended alternatives?
My dog is about to turn 10 and they want $160/m now. Should I switch, and if so where to?
Blue Cross Blue Shield of Texas - BCBS TX - suddenly out of network
Over halfway through pregnancy. Blue Cross Blue Shield of Texas on Monday stopped the majority of my local hospitals from being in network. Was told to fill out a continuation of care and I would be fine.
I’ve called BCBS customer service and have received either non-answers, or have been told that since I’m pregnant, the only thing they will cover is my OB’s costs. That means: labwork would be out of network, my hospital/facility fee would be out of network, my child’s care would be out of network once they are born. My OB only delivers at the out of network hospital system.
I’ve been trying really hard to find someone that is in network in my area to take me as a new patient due to being so far along.
Any insight?
United Healthcare - Out of network reimbursement
I went to an out of network Health specialist. I had 2 visits for around $200 per visit paid via credit card. They told me to send my invoice/receipt to my insurance company and they would reimburse me. I submitted 2 claims to United Healthcare and they were approved as out of network which went towards that deductible. I just assumed that after that approval, a check from UHC would be sent in the mail to me. It wasn’t.
I chatted with UHC customer service today and they said to contact the health specialist business to resubmit the claim as in network. Talked to the specialist business representative and they don’t deal with insurance AT ALL. They are out of network for everyone and leave it to the patient/customer to handle insurance reimbursements if applicable.
I’m at a loss for what to do now. I know I have to get it sorted with UHC but idk what to say or do at this point. How do I get reimbursed? Was I not supposed to submit a claim? Should I have gone through a different process and submitted something else? I’ve never had to deal with this kind of situation before and I cannot afford to not be reimbursed. Any tips or help would be much appreciated. Thank you!
Progressive - INSURANCE BILL HELP
Long story short. February 12th, Progressive sent me an email saying if I don’t pay the minimum that on the 28th they would cancel my insurance BUT on February 14, they sent an email saying that they had already canceled my policy on the 3rd…
They still want me to pay a full month’s bill for insurance I had for only 2 days. HECK NO.
I had been fighting a case to get money back for a certain reason & they assured me that everything would work out.
Apparently whoever was looking into my case, denied it (okay fine… sure) & then for some bizarre reason took it upon themselves to believe that because it was denied I wouldn’t want insurance anymore? So they canceled it themselves.
Yes, I was on the phone with them about 3hrs. They all said there’s nothing that can be done but that an agent shouldn’t have the power to cancel one’s policy.
If I don’t pay, it goes to collections.
So why did he?
How do I fight this? Please help.
Thank you in advance <3
Trupanion - Trupanion monthly premium increased 46%, still worth it? (healthy 6yo cat in Washington, DC)
I have had Trupanion insurance for my 6yo cat Eloise since I got her as a kitten. The premiums have increased each year, which is to be expected, but I just got the new 2025 policy and it increased from $28.95 to $42.31. What?!
Eloise is healthy other than gingivitis. She had to have a dental cleaning this year and Trupanion actually covered part of it, even though the way the policy is written made it seem like they wouldn't. I submitted it anyway and most if it was accepted. I only got a little back after deductible but considered that a win. Hopefully she won't need another cleaning for a few years.
I'm not paying $42 a month so my question is, is insurance really needed for a health cat? And if so, any recommendations?
I didn't have insurance for my two prior cats (it wasn't so much a thing when I got them way back). One of them was mostly healthy for 15 years then the last 6 months of his life it was one expensive crisis after another. After he died and I got Eloise, her vet strongly encouraged insurance. I did the math and what I would have paid in 15 years of premiums was almost exactly what I paid in 6 months of those medical problems. It would have been nice to get a % back after deductible during such a stressful time. So that is what swayed me to get insurance for Eloise. $20 then $25 then $28 seemed reasonable. But $42 does not. [Especially when Trupanion CEO has a compensation package of almost a million dollars.](https://simplywall.st/stocks/us/insurance/nasdaq-trup/trupanion/management#:~:text=Trupanion's%20CEO%20is%20Margi%20Tooth,company's%20shares%2C%20worth%20%245.14M)
Her current policy:
Max lifetime benefits: no limits
Deductible per illness/injury: $500
Co-insurance: 90%/10%
Waiting period accident: 5 days
Waiting period illness: 30 days
Thanks for any insight!
Wilber Group - Hit with $25K Debt After DUI Accident While Delivering for Work. Can I Negotiate or Get It Reduced?”
Hi everyone, (long-time lurker here using a quick-made account for this post).
I’m in a difficult financial and legal situation and could really use some guidance.
On November 15, 2024, I was involved in a DUI accident while working as a delivery driver (not alcohol-related). I fully acknowledge that driving under the influence was a serious mistake. The reason I ended up in that situation was that I took drugs to cope after a traumatic work incident, where someone flashed a knife behind my back the previous week. On the night of the accident, I was working with the same person again, and I made the wrong choice in handling my stress. I deeply regret my actions.
Since then, I have complied with all legal and rehabilitation requirements—attending therapy, DUI courses, and adjusting my medications—and I’ve made a complete turnaround in my life.
During my delivery shift, I hit another car (a 2024 Toyota Highlander), but thankfully, no one was injured. My insurance initially handled the claim, but now Wilber Group has purchased the debt from the insurance company and is demanding $25,000 from me.
My Financial Situation:
• I am a student and will not have a steady income for the foreseeable future.
• I am on disability due to hearing impairment and mental health conditions.
• I currently make $17/hour, working 24 hours per week.
My Questions:
1. Can I negotiate this debt down to 10-30% of the amount owed? Since debt collectors often buy debts for less than their full value, is it realistic to settle for significantly less?
2. Can they take any of my assets or garnish my wages? Location: Minnesota, and I’ve heard there are exemption laws, but I’m unsure how they apply to my situation.
3. What is my best strategy for dealing with this debt? Would negotiating a lump sum settlement be my best option, or should I try for a payment plan?
4. Could bankruptcy help me discharge this debt? Would a DUI-related accident debt like this be wiped out under Chapter 7 bankruptcy since I have no significant assets and low income?
5. Could recent tariff increases on cars affect the amount I owe? Since the Toyota Highlander I hit was a 2024 model, and the incident happened before April 2, 2025, could the recent tariff increases on imported vehicles have inflated the amount Wilber Group is demanding? If so, how can I challenge that?
Royal & Sun Alliance Insurance - Fighting Insurance Fraud & Corruption: My 4.5 Year Battle with Royal & Sun Alliance Insurance (Birmingham, UK)
**Location:** Birmingham, UK
**Type of Insurance:** Home Insurance (Subsidence Claim)
I'm sharing my experience dealing with what I believe is systemic fraud by Royal & Sun Alliance Insurance (RSA) and their loss adjusters, Crawford & Company. After 4.5 years of battling for a fair resolution to my subsidence claim, I've submitted a formal escalated criminal complaint to the Chief Ombudsman following their recent decision (PNX-5126400-B7P5, January 24, 2025).
# Background
In September 2020, I filed a subsidence claim with RSA. The Ombudsman has already acknowledged RSA's "shockingly poor service" and "significant avoidable delays" in their decision. However, my complaint goes much deeper than poor service.
# The Evidence I've Gathered
Over these years, I've collected substantial evidence of what appears to be deliberate misconduct:
1. **Fabricated Complaints**: RSA created three fake complaints (January 30, September 26, and December 7, 2024) to manipulate regulatory timelines and circumvent proper oversight.
2. **Falsified Technical Documents**: Key claim documents including the Schedule of Works (SOW), Certificate of Structural Adequacy (CoSA), and Forms of Acceptance (FOAs) appear to have been fabricated. Metadata analysis reveals these were created in 2024 but backdated to 2021.
3. **Data Protection Violations**: My Data Subject Access Request (DSAR) came back with approximately 73 critical documents fully redacted and many (around 50+) others improperly withheld.
4. **Claim Reference Manipulation**: RSA repeatedly changed my claim references (from SU2004338 to 1781135 to 202405326), seemingly to obscure the complaint history and make tracking impossible.
5. **Conflicts of Interest**: The person investigating my complaints at RSA was directly implicated in the issues I was complaining about.
# Most Concerning Evidence
What troubles me most is that when I examined the Certificate of Structural Adequacy, it falsely claimed that Leo Horsfield (the structural surveyor) recommended removing an ash tree that had already been felled two years before they were even involved in my case. This demonstrates deliberate falsification, not just an administrative error.
Similarly, the Schedule of Works was created on April 30, 2024 (proven by metadata), yet RSA claimed it existed since July 2021. When challenged, they couldn't produce the original document.
# Where Things Stand Now
The Ombudsman's decision acknowledged the poor service but couldn't address the potential fraud due to their limited remit and outside timeframes of this particular complaint. I've now escalated to the Chief Ombudsman, with copies to the Financial Conduct Authority, Information Commissioner's Office, and Serious Fraud Office.
My 122-page complaint (filed 02.03.2025) meticulously documents every falsified document, fabricated complaint, and regulatory breach with supporting evidence. I believe RSA's actions go beyond poor service into potentially criminal territory.
# What I Hope For
I'm sharing this to warn others and hopefully connect with people who may have experienced similar issues. I also hope that by bringing awareness to this case, the regulatory bodies will give it the serious attention it deserves.
Has anyone else experienced anything like this with RSA or other insurers? Any advice on navigating this process would be greatly appreciated.
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