Slow website. If I am paying just for illness and not for wellness at this rate, I am cancelling asap.

First off, I would like to say I loved how quickly I was responded to! I gave only 3 stars because I sent in two different claims and was told they were one in the same. They were different. One was from last year and one was from this year. Otherwise, I would have given 5 stars if I had been told that I couldn't submit a claim from the previous year.

They changed my rates without telling me.

I rescued my senior pup so when I applied I get Embrace all of his vet records from the prior 9 years. They saw that in the past my pup had ear infections so they declared this a pre-existing condition. What is terribly unfair about this is that I’m now addressing his ear infections- they were not addressed prior to me rescuing him- and despite the fact that I’m being a great pet owner, Embrace will not pay any claims that say anything about his ears, allergies, etc. Allergies were not a pre-existing condition however they have decided to lump them together. Any reason not to pay a claim.

After several claims: is clear that preventive care reimbursements are not realitybase. Treatment claims (at least once) declined erroneously.

Jan, your agent, was very slow, hard to understand, and kept asking me to repeat myself. She had no logical way to explain my premium increase, although I've not had any claims paid out. Also, the credit card update was very tedious and took much longer than with other companies.

Had to cancel my policy have been a customer since the day I got my French Bulldog at 8 am weeks old. I had done extensive research on pet insurance companies & had Pets Best lined up before I even had my frenchie in my home so I have been devout customer for 3 years and 2 months! Very disappointed that the representative didn’t even try & keep us as customers actually felt like she may have been doing something else as well, it was Friday afternoon. Just felt very insignificant after our loyalty to Pets Best. But finding out loyalty doesn’t really matter anymore. What a shame.

Trupanion has a misleading insurance model. Their frequent and significant price increases in the monthly fees comes as a surprise, cannot be justified under questioning and, hence, are indefensible. They provide notifications out of the blue, citing organic rises in costs, and when asked for specifics on those increases cannot support what has been recently a 30%/month fee increase. They misstated our dog's medical history and basically flailed around trying to justify the above increase. I am sorry we signed up initially. I would avoid these folks in favor of other organizations

Embrace Pet is a VERY🚫 BAD choice if you are looking for reputable and reliable pet insurance. My mixed terrier's coverage almost doubled (from $48 to $85@month without notification or a reason for the big increase 🤑I've never filed a claim for my pet over the 2+years that we had a policy with Embrace Pet. They're just another BIG RIPOFF!

The first claim I submitted will require a month to process. When I submitted the claim, the acknowledgement stated 5-10 days. And then after following up, I was required to provide documentation delaying the claims even longer. It has been 20 days since the first claim was submitted. I will follow up again. Needless to say, I’m researching other insurance options.