Minimal contact. Raised rate. Poor documentation on coverages

I've had this insurance for over three years never had a claim but the pricw goes up every year plus I should be able to go online and see the policy I shouldn't have to call them and until now this is the first time someone has asked me about it. And now that I am retired I might have to drop it.

My dog is 13+ and we have had this insurance his whole life. While I am glad we have had it, there is one major problem which is that they cap the limits on paying for a condition over the life of your pet. Most other insurance plans do not do this. If I were to pick a new plan I would not pick this plan due to that problem.

Don’t call it insurance. Coverage is limited to $1500 for an entire illness. It claims to cover cancer, but didn’t even cover the costs of diagnostics. I spent over $20,000 for the cancer treatment and received only $1500.

Had insurance 2 yrs. dog got injured, stitches to front leg. Had to go to emergency vet. Bill was 500.00 + dollars, Insurance paid $158.56. $250.00 deductible, minus exam.(need exam option to be covered/exam of the wound is part of the emergency procedure) and other things. At 78.00 a month, long term it is simply not worth it. To much fine print. Will put money into separate account and use as needed. Typical Insurance sounds good, but never works out as expected.

Not much in return when you send your claims.

Reply from AKC Pet Insurance

Rates have been increased and procedures are not covered, difficult to understand what is covered and what isn't

I am now retired and on a fixed income. I have had this pet insurance for 6 years each year premiums increased this year I was not aware dental cleaning not covered and unaware that for a nominal monthly fee it could have been included. Very poor communication on AKC's part.Very dissatisfied, Never received communication when I submitted claim for dental cleaning that it was not covered until I called

We have sent in a claim for our pet and have never heard back from AKC Pet Insurance. This is very unprofessional.