Your impossible deputes every claim takes to long always looking for a way out of bill including request to dr for wrong info to make claim less

Get w the times

some claims for diagnostics tests were denied.

I can understand that they get alot of claims but at times it takes more than a month to complete the process. The last claims I submitted had lab reports and information from the Vet. We had already spoke with someone about the tests being run and we submitted the reports and notes of the vet. They received three requests for information and submitted the paperwork three times and then a fourth time by fax with a vet tech being on the phone as the paperwork was being faxed. They need to set up some way to let the client know how much they have left on a certain illness.

Six month waiting period on certain conditions? So my poor pup who had a luxating patella months after I enrolled won’t be covered? That’s sad! When I pay for my medical insurance, I’m covered. When I pay for my auto insurance, I’m covered. When I pay for my pet insurance, I’m not fully covered for half a year. What a shame!

While other pet insurance companies will pay for items they consider medically necessary for their clients, AKC does not. Unfortunately my dog is older, now with health problems, so it isn’t realistic moving to a different company due to pre existing conditions, otherwise I would. They are slow to pay compared to other companies and they will begrudgingly reimburse you, nickel and diming you at all turns. I don’t recommend at all. There are so many better pet insurance companies out there.

I appreciate the fast response that medical procedures were received by you from my vet.

I wish there was a website to log into where you could review your policy, see claim history and claim status, even submit claims... really anything to do with the policy

Only will pay for something’s like medicated baths or allergy shots a certain number of times ....., not good cause my dog has skin reactions to allergies

Have never reimbursed me for costs that my insurance is supposed to cover. Doesn't get back to me when my vet submits invoices. Some of which are over 6 months old.