claim related to Wellness check up after adopting pet rejected without any reason and stating insurance policy expired where as i just purchased the policy. i have wellness add on with the policy.

Your company has tried to not refund to the customer with all excuses, I have paid from 11/24 to May/25 and I only took once for my pet routine check up before the expired the insurance 5/18/25 and I sent all the informations you told me by mail because I cannot handle computer. You are so bad with no integrity in running business. So disappointed.

Reply from Fetch Pet Insurance

Never actually reimburses any expenses it seems like, honestly just a waste of money

Possibly the worst company I've dealt with. I had 2 accounts with them under 2 different emails (one was under another person's name). We reached out together to join them under my email and a credit card. Here is how that went:

I just joined so there isn't any history yet.

I was surprised and dismayed to find out Fetch won't cover orthopedic conditions until 180 days after the inception date. I thought the waiting period was 15 days and didn't know there were different waiting periods for different conditions.

I was supposed to receive an additional direct deposit as my full reimbursement was not given to me. I spent time on hold, spoke to a woman who agreed I should have that deposit, but it never showed up.

Where do I begin? They do everything not to pay the claim. When the request more records and I sent them, I get an automated email saying the records were received and it’s in review to make you feel things are taken care of when in fact customer service said that’s just an automated response. They tell you to wait 30 days then call back so you do, and they say they still need more information. It goes round and round and round. They never did pay on my first Dogs’s bill and I got so sick of it I gave up only to send my second dog in For a claim and they’re still pulling the same thing they did on my first dog. customer service can only take your information and give it to the claims department, but you can’t speak to the claims department their gods or something. I do not recommend this insurance company to anyone. I have paid my claims on time and not one time if they paid out. It’s a constant battle to make them pay.

If you are in Canada DO NOT BUY THIS INSURANCE! My Bill is never the same, they charge in U.S. dollars and convert to Canadian so that "rate" you are quoted is BS. Also, (at least from Canada) I could not see a breakdown of my Bill, I just had to "trust" that everything was okay. Some months my Bill would be $90, others it would be $120. I also was Never given a copy of my agreement.