They were horrible, didn’t reimburse any of my vet bills because they said everything was pre-existing even though we never had any indication for my dogs bladder stones till I was well into my plan policy. I had three large vet bills and they didn’t want to reimburse a dime. My mistake for not reading the tons of negative reviews on Reddit for this company. Complete scam.

I made the mistake of asking for a quote and left my e-mail address. The prices are too high and decided not to but. I keep on getting bombarded with constant e-mails and marking them as spam or blocking does not seem to work.

Unthoughtful and self-serving. The reasoning behind their denial of my claim request is because my puppy's appointment was on day 15 of the 15 day waiting period. My date of joining (payment going through) was 7/1 and her service date was 7/17, 16 days upon joining, not 15, so technically we were within the waiting period. There was no clear indication upon joining that there would be a potential “hold” or processing period prior to the waiting period being effective.

PLEASE stay away from this company for dog insurance. They denied claims that were clearly stated in the policy and tried to claim they were “pre-existing”. On top of that their customer service is horrible. Save your money and find a different insurance company.

I did research and thought this would be a good company to go with for my first-ever insured pet.

Be careful with Fetch. There is an excess on every condition your pet has that you claim for, meaning you don’t get any rebate until after you have exceeded the excess. In my case it was $200. They also took 2 weeks to even process my first claim and tell me that they approved it but wouldn’t pay me anything as it was under the excess amount. This sort of insurance is only good for really expensive visits like a costly emergency surgery, and even then you need to have the highest covers to get any decent sort of benefit. Other providers have much better coverage and service without the excess.

This is the worst Insurance you can buy. They increase your premium by 50% without notice. Once they charge your credit card with the increase, they won't credit your account.

Paid premiums for a year.my neutered,vaccinated

Absolutely the worst company I’ve ever dealt with. To say their customer service is terrible would be a massive understatement. When I expressed dissatisfaction and asked for a survey, I had to contact them four different times. They “sent” it four times—none of which ever worked. An agent even joked that I could tell her my complaints and she’d “pass them along.” Obviously, when you’re unhappy, they make sure you never actually get the survey.

if you aren't a customer who makes them a profit, goodbye/take what you can get. While this appears legal (as they highlight their terms are only for 12 months at a time), it doesn't make sense when they say "we will never penalize you for making claims". This is clearly a penalty.