When there was an issue getting a new policy added to my account on the website, Carly was an absolute lifesaver! She was very kind and quick at getting everything set up. Quick and painless!

I've had this insurance for my dog since he was 6 months old and he is now 12. Yes, the premiums start out low and slowly increase yearly. With that being said, this company is excellent at paying out the claims. It's very easy to submit a claim and the payout is usually about 3 weeks you will have your money back, and it's 80 per cent of what you paid. These past few years have been rough for our dog. He started out a few years ago with a torn ACL and heart condition to which he needs an echo every 6 months and medication. He had the surgery to repair his knee and Fetch paid us back 80 per cent. It made a huge difference. This year with Fetch, we actually almost met our annual limit of $15,000. Our dog had a cancerous tumor, tore the ACL on his other leg, needed a CT Scan, echos, plus consults with surgeons and oncologists. The cost of the 2 surgeries, one to repair the ACL and the other to remove the cancerous tumor, was about $6,900. Fetch sent us a check for $5,548 just a few weeks later. Amazing. They are very consistent and the customer service is excellent. Don't listen to the negative reviews. The premiums are going to increase as your dog ages, but it is well worth it when you have a few rough years like we have had with our dog. Also, I get my dogs medication through the Fetch Pet Pharmacy and instead of paying $100 a month, I pay only $20 a month after submitting the receipt, they send me the money. When you get pet insurance you have to think about the future. When dogs reach a certain age, they get sick. This is an excellent pet insurance.

Adopted a dog from Anti-Cruelty of Chicago. At the tail end of the paperwork process, Ken comes in and makes a pitch for Fetch Pet Insurance. Cost quoted was $26. We said I'd like to think about it, he said no problem and he would send an email in case we decided to move forward that we could either contact him through or click a link.

I got Fetch Pet Insurance for my dogs first year. I used it only a few times so, I decided to cancel. I emailed them to cancel as I work during thier hours. They REFUSE to cancel unless I talk to a sales rep on the phone. I have never had such an issue with a company in my life.

I was thinking of buying pet insurance. I shopped around and Found Fetch to be the most reasonable. I still had questions about the policy so I called in. Josh did a great job explaining how the policy works. He answered all of my questions so I purchased the policy for my pet.

Continually denied & wouldn't accept the only records we had for our recently rescued dog. Denied claims with inaccurate statements & reasons. Would strongly recommend not ever using this "scam".

Able to speak with a Representative and resolve all my questions

I just signed my puppy Marty up with Fetch Pet Insurance. Justin helped me understand a lot about the company, what’s covered and what’s not. He also said it’s easy to get reimbursed for things that are covered. He was very nice and friendly.

I am so happy that I decided to call and even happier that it was Nadine that I got to speak with.

Josh and his team at Fetch are wonderful! Been with them for years and can't recommend them more strongly. Keep up the great work!