Submitted 2 wellness claims. Both repeatedly denied. Claimed invoices not paid. Not true. Submitted incorrectly. Not true. Reps were rude and dismissive. Have called 5x. Obviously reps are unable to properly do their jobs. Fetch was recommended by SPCA. I'm beyond disappointed. Will be calling SPCA. They should be affiliated with a reputable company

After reaching out several times with a question regarding a claim, I received no response from customer service.

I feel like the max amounts that are covered for things like dentals and spays are extremely low, especially for a policy that’s $38 a month.

It is very difficult to fill out the forms. There is a pop up window with tasks and the window you need to fill out is behind it. You cannot move the windows around!!!

If I could give them zero stars I would. I really liked Fetch Pet Insurance in the beginning and then it all went down hill. They were constantly asking for more documentation when they already had everything. I rescued a puppy and then signed up for insurance for all my dogs. They had everything from the start but were asking me for information that didn't exist. I have never had to fight so hard to get reimbursed for stuff they said they would cover. I am so fed up, I am cancelling and taking the loss. It's not worth my time and I think that is part of their process. They want you to give up trying. I WOULD NEVER recommend them to anyone!

Initially I was quite impressed with Fetch but I just received my first renewal notice and they’ve hiked my premium up by 15%!!! This seems like a ridiculous price increase given I haven’t even been with them for 6 months (my pup is only 9 months old for context so not many issues health-wise).

Very misleading company. After my insurance went into effect I had my dog treated for some nausea and diarrhea she had been having for a day. They denied the claim and informed me that since this was her first visit and record for them they would deny any future claims involving vomiting and diarrhea as this is apparently her baseline according to them. This after I had made multiple calls after they tried to dismiss my claim for not having a year of medical records on a dog I've had for 3 months. Their prices aren't bad but in the end I just ended up paying for both insurance and a full vet bill. Not a service I plan on renewing again.

DO NOT GET !! WHEN I INITIALLY CALL TO PURCHASE INSURANCE FOR MY PET, I CLEARLY CLARIFIED TO AGENT, MY NEWLY ADOPTED PET HAD NO MEDICAL RECORDS, AND IF I WOULDN'T HAVE ANY DENIAL IN THE FUTURE IN CASE OF AN EMERGENCY. THEY SAID NO! WELL 6 MONTHS PASSED, I TOOK MY PET TO GET CHECKED, THEY FOUND A SMALL MASS. SO I DECIDED TO REMOVE, PAID $1,335. WELL THIS WAS IT. WITH WHAT I WAS TOLD, "I SHOULDN'T HAVE ANY ISSUES WITH THE COVERAGE", WRONG!!! I WAS DENIED BECAUSE I HAVE NO MEDICAL RECORD!! THEY ONLY SCAMMED ME WITH MY MONTHLY PREMIUMS!! DO NOT PURCHASE I HAVE WARNED MANY FRIENDS AND FAMILY TO LOOK ELSEWHERE!! SERIOUSLY

Their ad says vet visit are covered, recently took my dog for her annual check-up and update her shots, my bill was over $300 and they only paid out $17. With all the premiums I paid out it could have paid for my vet visit. Cancelling my account today

Felt pressured to buy it. I have had 5 pets and no pet insurance and never felt I needed it. I thought I could terminate in a month or so but your site hides that information from us. Absolutely will never advise anyone to buy this. Poor customer service in hiding information on how to terminate.