I was told on the phone a bunch of great things. Like when you put in a claim it takes a few days to be refunded if I got the wellness added to my pets insurance. But that is not true now that I put in a claim I’m told it can take almost a month. Why was I told a bunch of lies on the phone ? So you could get a new customer? I truly hope it does not take that long because if it does I won’t be staying with fetch. If I get it soon then I will change my review but I’m still not impressed with being told a different story just to hook a new customer

When I paid for the insurance, I took it in case I needed to do something urgent for my cat. And it so happened that I had to visit the emergency once. I paid everything myself and sent an insurance claim for a refund. I had to wait almost 2 months for a response, first to receive information that there were not enough documents, and then a decline. It is very difficult to contact support. When I asked to cancel the subscription, they told me that I had to complete a quest to cancel. In general, it looks like a scam scheme.

They claim to genuinely care about their customers, saying, “While we do our best to explain coverage based on the terms of the policy…”, in reality, you log into your account only to see claim denied, claim denied, claim denied… with nothing but a vague reference to the terms and conditions. They don’t even bother to provide an explanation or point to a specific section of the policy.

I have placed two claims and inputted all documentation. Both claims get denied. The dog was a rescue and is only a year old so we do not have extensive history. I inputted every document we have including all doctors notes but still no luck. Why do I have insurance if you cannot use it? Policy is WAG0575000-01. Claim numbers 005437452 and 005458142. The first states heartworm which the claim has nothing to do with. These claims are only for xrays taken. So disappointing.

We purchased the best package we could. Costs us about $140 a month. Large dog, 5 years old, good health, UTD all shots and visits. Have the "wellness" pkg. Scripts, etc. My first claim Scripts was $242. Heartworm,

Scam insurance. Fetch was originally Pet Plan Insurance which was great. I had a yearly $200 deductible. It magically changed to $200 per illness when Fetch took over. They try their best to deny claims and they are very slow to process claims. It's a battle to get reimbursed. Impossible to communicate with. They are more than doubling the renewal premium to $325/month for my 14 year old dog. I will find other insurance or self insure. Nightmare insurance.

I've had insurance with Fetch for two pets for several years, luckily we never had to use it. I bought wellness insurance last year and have a terrible time with claims, valid claims get denied and you can't talk to anyone about it, I had to lie about the reason I was calling to talk to a live person. When they looked into it, they admitted they had screwed up. I'm still waiting for a reassessment though. I'm canceling and finding another company. Two stars because the claim was easy to file but that's the only positive I've had, people are nice but so what?

Adopted a pet from the humane society and was signed up for this insurance. Called to cancel, and instead of processing my request the rep would just seemingly ignore me and respond with manipulative questions. It was weird, I had to get really firm and just repeat “please cancel my account”. I’ve actually never experienced anything like that. Went from a neutral opinion and just not a product I need at this time, to a very negative opinion and actively telling people to beware/avoid. Not a company I will use in the future. Ever.

I recently took my cat to vet and had an emergency dental procedure. I submitted the claims to Fetch and first they asked for more documentation and after two months they just denied it because they didn’t feel like it was urgent enough! that was my first ever claim with them! Scam insurance! Won’t be there when you need it most!!

HORRIFIC. I have been a customer since the petplan days (which was acquired by Fetch by Dodo and now is Fetch). My insurance has just DOUBLED. Went from $80 to $170 OVERNIGHT. NO explanation other than a new underwriter. THIS IS ABSOLUTELY outrageous, ZERO response from Fetch customer service, no explanation.