Customer service was great, very polite when I called to cancel. The problem is the rate increase was astronomical for my 4 year old dog. Many other companies have better rates.

Not a single claim has been honored. Not a single penny for a weekend long hospitalization for accidental poisoning. If that isn’t what insurance is for, then I don’t know what is.

Asked to provide the same information twice and seems like they will deny a claim or pay out as little as possible unless you push back. I'm waiting to hear back from their claims department and support but decided to cancel as it's not worth this hassle.

I can’t say one way or another bc in the past year I haven’t really dealt with FIGO other than to pay them every month. I haven’t placed any claims or anything. So I have no comment nor any complaints.

No information for Internet

So far I’ve had helpful information when I called in. Not sure how to read my claim however ? I don’t know if it was paid or not

Unable to talk to anyone. Ms. Jackie

I pay you your monthly fee for the past year and you have not reimbursed me for ANYTHING so I wish to know just what I am paying fori

The claiming process is not very easy to use.

I have paid for FIGO for a year with zero return for my two dogs.