Thank goodness our dog did not have any health issues this year, so we did not need to use the insurance.

Was good the first year but now it seems I constantly get claims denied for all kinds of different reasons? Never the same answer on why from the reps I speak to? Inconsistency big time lately? Once you have any pre existing, they figure they’ve got you stuck so the denials begin I guess. It’s always about the almighty dollar I guess with all insurance companies. Sad. 😞

Tried everything they could to deny my claim stating preexisting conditions when my dog had never had a hot spot or ear infection ever.

You overpromise and under deliver. By design. For profit. Your customers' pet's well-being is not your highest priority. Maximizing your profits is. It is your entire busines model, in fact. Everything else is marketing and PR. Our pets are very important to us. You guys are soul-less business & law school predators. Sleep well.

It’s great insurance when or if a service is covered for your pet. Be ready for a fight for payment.

The worst support I have ever experienced. The length it took to process a claim is unbelievable. No one seemed informed enough to tell me when reimbursement would be processed. I am not happy and have canceled the policy.

I have been incredibly disappointed in Figo. The company goes out of its way to obstruct the claims process, via prematurely closing claims within 24 hours of requesting documentation, requesting documentation from veterinarians unrelated to the claim (even a veterinary office that had never seen my pet before), and using middle men in customer service to prevent direct communication with claims adjusters, and claiming pre-existing conditions if nothing else works. I feel that Figo does not care about the satisfaction of its customers or the health of their pets. I have cancelled auto-renewal of my policy, and have told other people to stay away from Figo.

Pressed the button 2 times by accident and you would not refund my money back.

I have purchased an insurance policy for my cat since 2019. In 2020, my cat was not feeling well. I brought him in to our local vet for a check up. Check ups were not covered in my policy at that time. The doctor noted that my cat was constipated, and recommended a science diet recipe.

Very difficult process and harder to claims approved than other providers.