My dog has a problem expressing her anal glands. We've been to the vet multiple times and will continue to do so on a regular basis. The Vet wrote a letter explaining that my dog has a medical condition and that this is NOT a cosmetic, elective procedure. Even after submitting that letter to MetLife, you continued to deny my claims.

3 months - new excuses - fraudulent company.

Processing could be a bit faster, still waiting for a claim submitted over a week ago.

I was told multiple times that I had exceeded my annual limit when in fact I had not. I wasted 2 hours of my time telling adjusters how to do their job. Luckily I work in the insurance industry. I was owed way more than what I received. It eventually did get fixed, after 2 hours of phone calls and 5 days later.

My insurance rate went up when I asked if it could be lowered and I was told that it could be lowered by $10 because I volunteered at the Humane Society however then I was told that the $500 extra that I got this year because of not using all of my insurance last year would be taken away. So I wasn’t able to get the $10 discount for volunteering.

Recently, the service has really declined. I had to submit a couple of claims for my dogs this summer, and each time, the information was entered incorrectly by your staff. The claim was entered under the wrong dog, twice. A procedure was entered incorrectly. And trying to get it corrected is a real ordeal. I'm still in the process. I was told my claim was "escalated" for review, but that was weeks ago. Very disappointing.

App sucks. This company truly needs to get there shit in order.

Reply from MetLife Pet Insurance

Payments for reimbursements take far too long. Mistakes are made and are difficult to resolve, requiring long phone calls for attempted resolution.

We still have a claim from April for a puppy spay. We did not get all the money back e have coming to us. We called and spoke with CS numerous times, but it is still there over a year later.