I’m not sure why I continue to pay for this when they cover nothing

Biggest issue is missing documentation. There’s never enough information on what I am missing so I have to call Metlife. When you have a pet going through an issue and there’s more than one claim it’s very difficult to see what’s needed. Emails need much more detail. Every representative has been great work with.

I was denied two claims for a tooth extraction that was deemed medically necessary. I was denied because they were called pre-existing conditions, which is complete garbage. The only time I needed help for a significant expense, I was denied.

You seem to take a long time to review simple standard claims like a well visit

Your claim processing time is my chief complaint. Almost one year into my policy, and I still have the same issue as started. You need to streamline and improve your response and review time to less than a week. I do have to share that you have a very good customer service line and leadership

Cannot believe how much they hike my rates every year. It's insane. Like the coverage is fine but the cost is getting ridiculous.

The staff are friendly however when trying to find out why a claim has still not been done after 10 days, this is unacceptable

Customer service is great, but sometimes claims can take weeks to process.

Over 20% policy renewal increases are WAY TOO HIGH. Ridiculous. There should be minimal increases each annual policy renewal. Shame on you. I was not allowed to speak to a supervisor. I was not given an explanation for the extremely high increase. I am unemployed and have an expensive dog. Please help!

They are really quick to let you know they have reviewed your claim. but then you wait and wait for the check to arrive.