Our cat Mouse was diagnosed with a rare sarcoma after getting a cyst removed and biopsied. The cyst on his leg was present for a few years prior and had been drained, aspirated and the fluid looked at under a microscope. We were told this cyst was not a problem and to have it removed at his next dental-so that we did. This new cancer diagnosis was shocking and heartbreaking to us. Also shocking and heartbreaking was that MetLife did not have our backs, denied all of our medical claims and left us to pick up the pieces of this nightmare. Mouse was not given a good prognosis without treatment. We pursued chemo right away under the guidance of our vet and oncologist all the while believing the MetLife who we have paid our hard earned money to for a few years now, sent them business by referring two friends, my parents, my sister-would cover this devastation only to blindsighted by a denial for ALL claims relating to his diagnosis. Mouse had two surgeries, many follow ups and ER visits AND chemo treatments ALL of them not covered. MetLife has claimed this ‘cyst’ was pre-existing. We have tried endlessly with the support of our vet and oncologist to explain to them this is NOT a pre-existing condition, this is a NEW diagnosis to no avail. Why have we been paying them for years for them to desert us in the worst of times? My advice to you-please do not choose MetLife, please do not trust MetLife-because at the end of the day they will NOT choose you. We found out the hardest way

Issues not resolved

Claims take way too long to review and approve. I submit several claims and there is no record for them. It’s been a mess

Changing my address doubled my premiums!

I started this policy through group insurance. My dog just had puppies today 10/09/2025 and I kept requesting for telehealth visit or chat about a NICU puppy and we needed advice to save his life being that I have no vehicle anymore . My chat kept closing after waiting about 5 minutes to even chat on multiple tries and I lost my puppy . So , thanks a lot MetLife . You guys surely know how to NOT to give HELP & COVERAGE when needed!

my experiences during the year I was covered with MetLife were OK, while there was much bureaucracy getting things set up, claims went smoothly once all the required materials were submitted. My complaint and reason for a two star rating is a doubling of the cost of my policy from year one to year two. I did not have excessive claims, and there was no reason for this. I had to drop my coverage and move elsewhere and I’m very displeased as a result

Vet should be one to send in claims. Many claims sent in by me get denied when i pay a lot of money.

My claims are not being processed in a timely manner. A couple have been overlooked and when I follow up on the status I am unable to get an answer.

Consistently denies the same claim I submit every two months and requires following up with their terrible customer service multiple times.

I have been working with you guys to get a claim paid for over a month now. Everytime you requested additional information, I responded with that information far within the allotted time given, yet you still denied the claim for not responding to your request. So Frustrating. Now over a month later I am still trying to get the claim reviewed. Not the best experience.