ON December 29, 2023, I took my Yorkie Terrier to be groomed. This is the 3rd time each time my puppy come back not looking like my puppy. She very soft and fluffy although she was quite matted I expected them as professionals to try to save as much of her fur as possible, each time she came back with hardly any fur at all. I dont even know that she's my puppy. I give instructions before they take her back and they never follow through. This time was the last straw my puppy is now very sad she's shivering and is not her self. Also each time they charge me at least $30.00 more than the last time. I will NEVER TAKE MY PUPPIES TO THEM FOR GROOMING EVER AGAIN. I wish that I could show you before and after Pictures. I will be going in today to speak to the manager and request a partical refund.

I would have given PetPartners 10 stars a few months ago but it would seem they are making some changes that make me a lot less excited to tell my friends to get a policy.

If you have a 9 year or older pet they do not cover illness.

I took my shitzoo for a bath today. I had been there before with no issues other than our dated equipment, but only $5 which is reasonable. I was the only one in line for bath station. I put my puppy in the tub and tried to adjust the water temperature for over 5 to 10 minutes which i learned later was not adjustable. I felt the water was too hot for my pup and she was very uncomfortable. I brought my own shampoo as the shampoo I used last time was so watered down it would not lather. The dryer was so ancient could not get my pup dry due to the thickness of her coat. In the meantime a couple came in with Two huge dogs. I was trying desperately to finish up cause comments were being made by the couple try to calm their big dogs. I doubt I had been there 20 minutes before a man who was an employee came in and very sternly said what's the problem? He continues to stare me down which made me very uncomfortable. I gathered my stuff and took my wet dog out to pay. The huge dogs waiting were growling and try to break free to get at my dog who was scared to death. I see why they call it muddy Paws, I would just as soon wash my dog in a mud puddle. I will not return. The girl employee was very nice and polite.

Signed up for Pet Insurance through my Employer. I choose Accident and Illnes Insurance. My dog had a anal glanz infection and later Breast cancer for a total of like $800 dollars. After months of delaying tactics and constantly asking for medical records even when i gave the the Animal Hospital address and detailed bill they finally denied the claim saying the Anal glanz is an exception to there policy and the breast cancer must have been there before i got thew insurance. I involved HR Department from my company and there have been several incidents with delaying until the consumer gives up bothering. This insurance is not worth the time and or money. Bad Insurance.