I did quote online called with questions as I was reviewing quotes, went to set up online and thought I was all set. Did not receive confirmation called Monday and the online process did not go through. I was able to speak with Rebecca and set up. Disappointed it did not go through the first time. The people I spoke with were helpful and professional however, this made my wait time longer for coverage.

Prudent Pet Insurance Is a Scam. They Lied and Took My Money I’m absolutely disgusted by the experience I had with Care.com’s pet insurance. When I signed up, I went out of my way to provide them with years of detailed medical history for my pets. I specifically asked if they had everything they needed to ensure there would be no surprises when it came time to file a claim. They told me everything was good to go. I trusted them, big mistake. Fast forward to my first claim, and suddenly they’re telling me they don’t have enough medical records , that my pets didn’t have the “required” recent exams within the past year. This was never mentioned during sign-up, and it directly contradicted what I was told. Basically, they lied to me for months, happily taking my money the whole time, only to pull this bait-and-switch when I actually needed coverage. The entire process felt deliberately designed to avoid paying out legitimate claims. It’s clear Care.com’s pet insurance is nothing more than a cash grab. They are completely untrustworthy, and I would never recommend them to anyone who actually cares about their pets. Do not fall for it. You’re better off putting your monthly premium into a savings account, at least then you’ll actually be able to use it when your pet needs care. UPDATE TO THEIR RESPONSE: No where has this ever been started as a pre-existing condition. If it had, I wouldn't be calling you a fraud. Nice try. This company is disgraceful.

Cancel this insurance immediately!! I have not heard from you since taking out insurance. I have no policy, no numbers to call, no information at all. If this is the way you do business I want no part of it!! Send proof that you have canceled immediately so I can purchase other insurance!

Wish there was an app

"competitively" priced (others were more expensive)

I signed up for Prudent's highest tier insurance coverage so that my kittens would be covered for anything, including their spays. What it doesnt tell you prior to signing up is that only $30 of a Spay surgery is covered. In my area a spay is easily $700 - 1,000. I have been trying to contact them for 3 days to cancel my coverage (I am still within their refund window) but they are impossible to get ahold of.

Cheaper than most

These reviews make no sense. Why do you ask to review an insurance product when the only thing you can review is the purchase process which always goes well? Most of the reviews on this site were only written at the very beginning. It is almost useless to use this. Of note, the reviews on Google are good but not as flattering as this site. This practice reflects badly both on the sponsor company as well as this review site.

Everyone I spoke with was PHENOMINAL But, after speaking with a claims agent, the marketing of insurance benefits are very misleading in terms of what they will cover. I haven't had to use the insurance yet, so time will tell.

I have problems with digital forms vs physical forms....since that was not an offered item.. The representative who worked with me for the policy had a good document access while deciding.