If NO star was an option to submit with a review, I’d have done that! In big caps, DISAPPOINTED, HIGHLY! I will NEVER recommend this pet insurance to any of my friends and family for their furry kids! I bought this pet insurance for our 3 furry kids, a 10 year old Yorkie, 10 year old Siamese cat, and a 9 year old Shih Tzu. Our 10 year old Yorkie had teeth extraction, preliminary blood tests prior to the surgery and a microchip installation. My plan had the additional preventative care as well and all treatments were very clearly listed as covered! They had the requirement to have up to 12 months of medical history from the Vet! Fortunately, our furry kids are healthy and except their annual vaccinations, they hardly ever visit their Vet! Their Doc even makes fun that RIGALI-Malik kids are back for their boring annuals! This Insurance completed our Yorkie’s claim with $0 reimbursement with absolutely NO notes and a reason as to why nothing was reimbursed! I had to make numerous calls demanding an explanation! Their broken record was that we don’t have Tobias records for all 12 months and other vets! After confirming gazillion times that our kids always have had ONLY ONE vet since they became our family and that they hardly visit their vet except their annuals, WTH you want the vet to submit for every month that Tobias stopped by to say Hello in the month of January????? I have cancelled insurance for my kids and will NEVER reconsider them! They still have NOT reimbursed a dime! Stay away from them! They love to take the premiums and reimburse a big fat ZERO! Worst insurance and customer service EVER!

Submitting estimates is quite easy and approval usually happens quickly which is nice. I would be much more likely to recommend SPOT if the yearly deductible was rolling somehow rather than based on signup date. Pet incidents do not revolve around arbitrary dates. Also the fact that you cannot go down a reimbursement level (to reduce your monthly premium) without locking your ability to go back up in the future is unnecessarily cost restrictive for people on variable incomes. At most there should just be a limit on how often you can switch.

They are scammers! They scammed me out of 3 months of payments. I cancelled my policy soon after opening it and they refuse to refund me for the 3 months I’ve been charged. Months are for November December and January. I was told I’d get a “REFUND “ and still haven’t received it. STAY AWAY!!! They will steal your money!

Not at all impressed. I had 2 claims in one year. One was a basic visit and the other was an emergency visit. Both claims were immediately "completed" which means closed because they felt there wasn't enough medical information. It's up to me to chase down all the support and go back to them and beg them to reopen the claims now. They said they needed my dog's information going back FOUR years before considering whether to reimburse me for her emergency visit. Obviously they are looking for an excuse to deny the claim (find some way to say the issue was pre-existing) or they just want to wear me down so I won't follow up again. Their approach is to "complete" (close) the claim until you present it again and again and again, while they continue to deny, deny, deny. Even if they end up reimbursing me eventually, I can honestly say that they made sure the experience was dreadful and burdensome. It has definitely not been good.

It’s amazing that I pay more a month for my pet insurance. Then I do for my own health insurance and yet they still have the audacity to deny claims.

It’s a pain to file a claim…. It’s hard to get a hold of the vet for pet records..

This insurance is a scam. We signed up within a couple days of adopting our two new kittens. They tell you to take them in for a wellness exam within a week or two after you adopt. We did that. This exam was, of course, within the waiting period. Fine, we paid for it out of pocket and didn't submit anything. One of the kittens had started having diarrhea so they did a fecal test just in case it wasn't just the stress of the move and food changes. It came back negative and our vet said to just give it a little time. Everything else checked out well with both cats--happy and healthy. Then a month later diarrhea is back and bad so we go back to see why. They do a PCR fecal test and some bloodwork. But because diarrhea was mentioned in her first appointment, now they consider it a pre-existing condition and cannot be covered. Imagine that, a kitten with diarrhea, as if that is rare. Now I have paid over $1,000 out of pocket and none of it is covered, or even goes even toward my deductible. I have to pay for insurance that doesn't cover anything that might be in any way tied to GI or diarrhea for another 6 months before they "might" not consider it a pre-existing condition anymore.

I signed up for Spot Pet Insurance believing it would provide financial protection for my Persian cat, Cyrus, in case of accidents or illnesses. However, my experience has been nothing short of frustrating, misleading, and an absolute waste of money.

My pet was a member of spot insurance for 2 years. Here is my experience: my cat had a vomit for 4 days, at the vet clinic they did X Ray, blood test, didn’t find any diseases like diabetes or stone in kidney, told me to monitor her state and charged me with $1065 💰. Pyshka had an accident coverage only and blood tests, scans or CT are included in the accident coverage. The SPOT insurance reimbursement was $18.0 as they thought Pyshka had gastrointestinal problems, but she didn’t 😡. My cat choked with a hairball and it was coming out after day 4. So, I’m not longer a member of this insurance 🤯

Honestly thought the reimbursement payments would be much closer to actual totals and when needed for my dogs surgery it was only 1/4 of an emergency surgery for the better quality of life for my dog and unfortunately was unable to afford the surgery so my dog continues to suffer.