My veterinarian is able to submit my claim directly to Trupanion saving me a lot of time and worry over submitting all the proper paperwork. Trupanion has always come through for us and our pets, doing exactly as they said they would with no debate over coverage. They are simply the best and remove the moral dilemma of choosing our wallets over the proper care for our pets.

When our happy, go-lucky, and highly active 6 month old kitten Texas suddenly started vomiting late at night, we became very worried and rushed him to the emergency vet service at 1:30am. As our two cats are indoor kitties we were concerned at why this was occurring. Immediately upon arriving at the clinic, we were put to ease with the mention of Trupanion at checkin. The clinic staff assured us our sweet Texas’ insurance plan with Trupanion was highly welcomed as “they are a premier pet insurance provider who truly cares about the pets they insure”. Our minds were racing with worry and fear at what was happening with our kitten, how unexpected and surreal it seemed. How was this possible? Texas is so young with his life ahead of him and to share with us! How can we help him? Hearing the process and battery of tests to determine cause our fears of worry grew to how are we going to pay for these expenses as they are in the thousands. We were in shock at the costs! If it were not for Trupanion, we would not have Texas here with us today. They immediately responded to the vet clinic (even in the middle of the night) to provide support and care to Texas and us. Later it was discovered Texas ate a hair tie which caused an obstruction and was lodged in his small intestine. In order for him to survive he required immediate surgery. Trupanion was at our side the entire time. Working with our vet clinic, they provided lightning fast response as it truly meant life or death. We were impressed with the ease, support, and immediate attention Trupanion provided during the crisis, but also after surgery to ensure final invoices were considered, along with a heartfelt message wishing Texas a successful recovery. I never have experienced such great insurance coverage and efficiency before. I cannot express the amount of thanks I have for Trupanion. It truly was and will be the greatest gift I can give to all of our family. I wish all insurance companies were like Trupanion. You have a customer for life! You never know how quickly life can change your world. But knowing you have support and a caring team behind you makes all the difference in the world. Thank you Trupanion for Texas’ life!

Having a helpful, empathetic & knowledgeable Trupanion Associate answer my questions. Also was a quick claim turn around which made it so less stressful with my sick pet.

Denied a claim for dentistry with extractions (FORLs) due to a report of mild tartar prior to enrolment (8 years ago). Claim that dental tartar is diagnostic of periodontal disease, this is false.

I appreciate the fast reimbursement and having the coverage.

Thank you for covering my dogs illness in a quick effective manner. Even though he ended up passing, I will 1000% be using Trupanion again when I get another dog and have already added our cats to a plan.

We had to take our little guy to the emergency vet. They were able to run my policy right then and there. Amazing!

The claim intake is so easy and decisions are very quick as well. Thank you for keeping Greta’s health top of mind!

My furbaby has been insured with Trupanion since she was 8 weeks and came to her forever home. Our experience has been excellent. Very good and fast response from Trupanion. My only complaint is that the monthly payment has increased very much every year.

Everything was handled by the veterinarian’s front desk and the claims were something we didn’t have to worry about. This allowed us to focus on our sick boy.