I have loved Trupanion and felt it was 5 star for many years but this new landing page and sign-in is very bad. I often have to try multiple times and I do not like the predominance of French on the landing page. FYI, I speak and read French.

my first experience with your company i was very disappointed…. I had to remind My Litchfield Vet dr to use your insurance… even tho i had been informed by you it was done. With my first bill over $900, you paid only about $50 of the total. And i am paying for insurance ?

Called Trupanion twice to inquire about a surgery my dog needed and was told it would be covered and I am responsible for paying the deductible. Dog had surgery and I submitted the invoices and received a message it was denied. Called and they resubmitted it and was approved minus $267 in taxes. Called again and they didn't know how the adjuster came up with that amount. Taxes were less than $8. Waiting to receive my reimbursement. Wasn't impressed with the process.

When we adopted our dog back in May of 2022, we signed her up for insurance before she was even a year old. At the time, our monthly premium was $155.91. It seemed high but we wanted to make sure she was covered.

I have used trupanion for 7 years. And my rate has gone from $40 to $112 a month. That’s $480 to $1,344 annually ( that’s with a $1000 deductible)Trupanion says they never increase rates based on claims you submit. Instead, they use a complicated formula to increase your rate. This rate doesn’t cover office visits or any well care ( others do). And only reimburses 90% of covered costs.My dog has been diagnosed with a chronic illness that makes it impossible for me to switch companies now. I really wish I had chosen a different company. Do your homework, Trupanion is not a good company.

After being a member for eleven years suddenly it’s extremely difficult to submit a claim. They make you jump through a bunch of hoops now making it totally inconvenient.

Trupanion is a good pet insurance for peace of mind and emergencies. However, they still need to work on coverage. I find it disappointing that exams arnt covered, taxes, and wellness procedures arnt covered. I would think they would want to promote prevention.

Just like all Ins Companies. You take full advantage of the customers and their needs! How in the hell do you cover conditions such as cancer (which we are in the throes of now with one) but you don’t cover to have it diagnosed or even to see a specialist from treatment plans (oncologist) to prevent and or treat cancer. It all has to do with the same diagnosed condition that you are coving. Makes absolutely ZERO since!!!! Your company has screw us over so much over the corse of the past 13 years and still doing it. I will be dropping Trupanion as soon as my 2 remaining dogs covered by Trupanion have passed on. Which with your help will be sooner than later! We have too much invested in your bs to stop now for these 2. My dogs are up in age now and is too late to switch these 2 but I can assure you that my other pups are not covered by all of your small print and exceptions.

I’ve been with Trupanion for over 5 years now. Each year my monthly bill has increased, I started at 85$/month and now as of July 28/2025 my monthly bill for one mixed breed dog will be 132.50.

The premiums have increased, of course, but I'm starting to wonder if worth the cost. I also had to call and ask for 2 invoices to be reviewed, as were mistakenly not being paid due to incorrect deductible information.