Please save yourself from this scam. They have the worst submission process possible, as well as the worst customer service possible. They make you jump and bend over backwards to even get an approval on a claim. I’ve had to send in multiple bank statements and cleared out my personal information just to prove that I had paid for a vet visit. Please do not please do not sign up for this insurance company.

I’m disappointed at how long and frustrating the claims process is. Took them several weeks to finally resolve our claim. Yet they keep increasing my rates. I would not recommend them to anyone

I’ve been with PetsBest for 3 years. Mostly it’s been good. This wellness claim has been a little slow pay. I am sure they have a very conscientious staff that checks every box, but sometimes you just need your reimbursement asap

So far, I’m disappointed. The app is glitchy, the reimbursement process is unclear, and a skin/ear infection was somehow determined without explanation. Starting to regret not going with Trupanion instead. Frustrating experience overall, would not recommend.

Over a month since my kitten had a long string removed from her intestine. Spoke with customer service a week ago who said everything was in order and that it would be completed within a day. My other kittens claim was completed quickly (we didn't know who ate the string off the toy). 10k credit card bill. Ouch! Do payments delays include interest?

I have sent in my Vet receipts twice, again! I have not yet received reimbursement for the 2 visits made to Vet. The last time I submitted receipts they never paid anything for the $400. dental bill !! This will be the last time I pay all this money for coverage and receive nothing! I am not at all pleased with the lack of service this company provides!

RESPONSIVE ON CLAIMS BUT NO CAP ON ANNUAL PREMIUM INCREASES

Deny your claim of thousand dollars and decline to do a pre estimate

My dog is diabetic and must wear a Libre 2 plus monitoring disc for her glucose readings. She must also eat a special dog food for diabetics to control her glucose spikes. Pets best denies both of these as part of the treatment and will not help cover the cost

Dental coverage is to small Not all wellness expenses are cover No guaranteed to get back your claims the full amount Processing of claim to slow Scam