It takes longer than it should to process claims.

Very disappointed with this insurance provider. My claim was unfairly denied, and I did not receive the support I expected. I’ve canceled my policy and will be switching to a different company. Would not recommend

I’ve paid my monthly payment for years to only to receive a couple hundred and reimbursements. That’s on top of the thousand’sI have paid the Vet. My most recent claim was for oral surgery, which was over $2K. Not a penny was reimbursed because I did not have my pet enrolled before she was six months of age (she was 1 when I got the policy and now she’s 3), so that particular issue can’t be covered. Really? I should’ve known that my dog was gonna need oral surgery at 3 yrs old when she was 3 months old. Just shady so two thumbs down.

Constantly increasing monthly premium and then offers no coverage. They will pay out basically nothing and find many work arounds as to why your service was not covered.

To make a long story short, it took over a month to process and then it was closed. No one bothered to tell me they needed dental records - I have no idea if they even requested them. Plus what dental records could a dog have? He had to have teeth extracted - that should be a simple enough explanation!

Takes forever to get a claim processed. Even having met the deductible, you still find a way to pay less than you should. Rates are much too high for what we get in return when there is a claim.

I deeply regret switching to Pets Best from Nationwide,this has been the worst pet insurance experience I've ever had. The biggest issue is their claim denials; a significant majority of the claims I submit are rejected without clear justification, making it feel like their priority is avoiding payouts rather than supporting pet owners. On the rare occasion they do approve a claim, the reimbursement process is painfully slow, often taking weeks before I see any funds. This delay is frustrating, especially when dealing with urgent veterinary expenses. Having been with multiple pet insurance providers, I can confidently say Pets Best has been the most disappointing in terms of reliability and efficiency. If you're looking for peace of mind and timely coverage for your pet, I strongly recommend exploring other options. My experience has been nothing short of frustrating, and I truly regret making the switch.

I really don't understand all the positive reviews. I feel like they're paid. The company has the worst operations of any company I've ever seen. They take a month to pay out claims, have terrible customer service, and most importantly have ridiculous premiums. Year over year increases you can expect between 60 and 90% increases. They don't care about the dogs they care about the money. Terrible company

We used to have Healthy Paws but with 2 new dogs we tried Pets Best. Their price on one dog was lower but slightly higher on the other. We submitted a claim and it came back and they paid it as it should be paid however they took much longer to pay than healthy paws. I also don't like that they can't mail you a check this way I can tell that they paid it. Instead I had to keep checking my account to see if the money went in. I will reevaluate my contract when it's up.

I wish I never switched to Pets "Best"