Our dog had an intestinal blockage, pretty routine. We had the surgery, paid, submitted the paperwork to Pets Best in the claim, here we are almost 30 days later and cannot get reimbursed. They claim they are waiting for medical records from our regular vet. This is not true since we are in constant communication with our vet. Total scam.

I purchased accident injury insurance for my 3 schnauzers a four years ago. The rate started at $192.08 per month for all three. In 2024 they increased the rate to $255.17. I have not had any claims in. Currently my Two of the dogs are 4 years old and the older male is now 14.They raised my rate in July to $404.58 a month, that is $4,854.96, I cancelled my policy today. I believe this is ridiculous.

I am paying a lot of money for two healthy pets… the price goes up exponentially each year and my pets are still young. I just submitted a claim for over $600 and still received nothing back. I don’t even think I met my small deductible of $250!!!!! I m not sure why a bill this big for an injury would not provide some monies back given all the money I have put into their insurance. I don’t feel like you have good pet health in mind… I am extremely disappointed in this company and make sure I don’t recommend

Do NOT Buy Insurance from Pets Best!!!!! They're Nothing But Thieves!!!!! My pup had an upset tummy and I brought her to the vet and go figure PetsBest denied my claim saying a vet visit isn't covered. I will be canceling my policy after speaking with their claims department tomorrow. Don't waste your money like I did!!!!!!!

No communication of any substance regarding the claim. A month later all I've gotten is an email 3 weeks ago that they're reviewing the claim and don't need any additional info and a request to answer a survey. Are they going to cover the interest on my credit card that's adding up?

I have both illness and wellness plan. I have had nothing but difficulty and denial for simple wellness claims. Not to mention extremely long turn around times for simple wellness claims. I would not recommend this company to anyone.

They are Thieves!!!!! Do Not Waste Your Money. My dog had an upset tummy and I brought her to the vet. First time they denied her claim saying they needed more records which I sent. 2-3 Weeks later I received an email saying they denied her claim and that the service was not covered. I will be canceling my policy tomorrow!

I brought my dog to the vet because she was eating grass vomiting diarrhea constipated. Tests we taken and doctor explained that she was eating the wrong food and i received a prescription for a dog food he recommended. He also gave me medication for her intestines. It cost $650. Pets best insisted it was a wellness visit.. I told them my dog got her shots for 3 years..she's 2 years 8 months. Why would I bring her in for a wellness exam. They told me to appeal a have further evidence

This is my 3rd year of policy renewal, very unhappy with the claim processing time. My premium is paid in full, the claims are all the same for her treatment, yet it takes 3-4 weeks for reimbursement? Is this company at risk, bankruptcy, etc??

It costs a small fortune per month. I was paying $32 a month and then it just bumped up to $42 for the same coverage. Processing time takes *weeks* and in the three years that I have had them, I've received a whopping $5 back. They always seem to have a reason as to why I am not reaching my $250 deductible and so I end up shelling out not only hundreds of dollars to the insurance place, but also to the vets for illnesses, meds, etc. With these kinds of prices, it should be covered and yet somehow, nothing ever really is. The price hike was the last straw. I found better coverage from a better rated company with an average of 48 hours (according to Google), for about half the price.