Basically lots of double talk and bs. Too many hoops to jump through when its time for them to help, except when they take your money.

Why the heck did my annual premiums almost double this year!!?!

I only had the policy for about 1-2 weeks before I had to use it. Unfortunately my dog passed. I submitted a claim for the hospital and after placing a call to check the status my claim was in the final stage of processing. My policy was cancelled and my refund for that only took about 2 days to refund, still waiting for my claim payment to come through.

It’s ridiculous how they keeep increasing the policy every year.

After getting my puppy, he had some tummy troubles. Pets Best denied all related claims. Because he contracted this illness during the 14 day waiting period it was considered an existing condition. Doesn't matter that my policy effected date was the day I received him. I really regret going with Pets Best.

I did a lot of research on pet insurance companies before I chose Pet's. Best, I have to say I was a bit disappointed at the length of time it took to process my claim. I submitted my claim January 5th and My reimbursement didn't come until January 13th. I believe. Small is the reimbursement was it took an awful lot of time when it should have taken A few days

I'm canceling this insurance. I spend $95 per month and visit the vet yearly. This years' vet visit with shots and ear issue cost was almost $500. Pets Best gave me $0 reimbursement.

PetsBest denied wellness exam coverage and annual bloodwork by classifying it as part of a pre-existing condition. I am waiting to hear back on appeal, but it may be up to 60 days, and who knows how much longer if they don't like my documentation.

all 10 claims submitted this year for stander care such as vaccines and two respiratory infections were denied. In NYC where vet services are so expensive I am paying almost $600/year while this insurance only reimburses $40 dollars/year??? Nice profit margins at customer expense. There are better and more effect insurances. I am considering switching as I feel this is taking advantage of the customers.

I've been using Pets Best for years. Their premiums aren't terrible for insurance as I understand it, but they have major exclusions in coverage. The worst is related to periodontal disease. They won't cover anything unless your animal's teeth were cleaned within the last 13 months. Given that a dental cleaning has to be performed under anesthesia, this is a minimum of $300 - $1000 for each cleaning and has never been supported as necessary in a very I've visited unless there is evidence to support it. So to deny covering the anesthesia for a tooth extraction and the extractions themselves that became necessary out of nowhere with no prior history is absurd. They have also claimed in the past that one of my cats had a pre-existing condition so they wouldn't cover the bills (it was not a pre-existing condition). I'm not sure what insurance has less exclusions though.