Don’t require guidance IN RE review writing.

They keep raising my rate and when something happens with my dog they always have an excuse why they shouldn’t have to pay. You are better off just making a savings account for your dog in case of emergencies.

I have had this insurance for over 10 years. Their share cost has skyrocketed out of control and is totally outrageous. There is no proof of their so called “other claims in the area” for their shared cost that they say they determine your premium by. You pay for everyone else’s claims even if you yourself never file a single claim. Nothing in writing to back up their shared cost claims. I have filed claims in past years but they deny, and then pay nothing. Trupanion has become a greedy scam rip off company. Trupanion shame on you!!!

Update: I’ve now spoken with 3 “senior managers” they can’t connect you directly you need to wait for a call back and they all speak with an extremely patronizing voice and repeat the same thing over and over again like robots. I’ve never in my life has a customer service interaction hit me so negatively especially when I’ve been paying them thousands of dollars over the last 12+ yrs. I feel like I need to warn others who love their pets to not get f’ed over like me save your money. Pet insurance is for profit they’re the house and they will always win when it comes to money spent. Trupanion doesn’t care about pets nor do they value long term loyal customers. Save your money Trupanion is worse than just throwing it away. You’re better off creating a fund and pay a savings account over a Trupanion insurance premium. I’ve had Trupanion for 13 years my dog recently passed away I was offered a surgery for approx $15k plus an approx $2-3k in services which would have been covered by insurance (less a $1k PER INCIDENT deductible) however i opted to not put my dog through the stress of all the tests. I have over $1k credited to multiple “incidents” so they have never paid out a cent to help with any of my vet bills over the years. I called to cancel my other dog and asked if they could at least back date the bill (a credit of less than $100) since I had tried to cancel the last time I called. I decided to cancel when my other dog was dying and was told that they wouldn’t cover any of the $900 even though it was going to save them a claim in long run but I didn’t have time since I would have had to wait on hold and be transferred. Trying to end an already long story the 2 ppl I spoke to were extremely robotic didn’t even express any gratitude or condolences for my dog that died and that I’d dutifully paid them a premium every month for 13 years.

We have a puppy less than 8 weeks old figured insuring him right away would save money. Wrong. it is almost 70$ a month for a mixed breed. He got sick and took him to the vet 320 in first bills, made a claim, was shocked to find out, that they do your deductible PER DIAGNOSIS. So that means anyone who pays for this insurance, will have to pay a ton up front. Then they taught it as being lifetime deductible so you never have to pay again for that diagnosis. The problem is there are thousands of things he could be diagnosed with, and they are going to make sure each is a new instance that has to have a full deductible for. The only way this is going to be worth it is to insure a puppy and by the time they are very old and have bad medical issues, will you be able to actually get reimbursed for anything. This seems like a total rip off to me.

Be up front and honest. Help people realize you will have to fight to get claims approved just like with any other insurance company. Nothing special here, find less expensive options.

My VET sent me to your company with a 30 day free trial. However even though I responded within the 24 hr limit as we went through the sign up I was given a notice that the offer has expired. I hope that the actual insurance experience is better.

Was worth the price at first. Prices are going up insanely high. Would recommend maybe fetch or other leading competitors. The service ive gotten for the price i pay a month for my baby boy should be way better. Bring costs back down before we switch companies. We’ve been using them for 3 years. No longer worth it. Prices for the same animal breed but for two different pets are different by $10. I pay $50 a month for one cat and $60 a month for another and still have a hard time when filing a claim. Make it make sense. Bring your costs down. Scam artists.

Complete scam of a company. Google the criminal fraud cases, the SEC and several states are after them. They belong in prison and law enforcement will surely get them there soon. So many different law enforcement agencies are after them. This company is disgusting.

They don’t cover anything. There is a waiting period and nothing goes to the deductible you select and the premium is high for this.