This is why all of us dogs owners need to stand together and go to our state representatives to put some type of bill against these pet insurance cause it’s a scam that makes you pay out-of-pocket first then reimburse you that defeats the purpose of making a monthly payment so that was something happen and you don’t have the money they pay for People wake up stop paying for these ridiculous vet bill

Pretty awesome idea to give people a free month of pet insurance, however to actually get customers to continue using the insurance, they should actually cover a vet bill during the free month trial...otherwise what is the point. Refused coverage for a vet bill after signing up for the insurance. Looking into the payments as well, they seem rather expensive ($160 range / month). Seems quite a bit more than other companies.

No help, no knowledge.

Dear Alexis, I appreciate you taking the time to explain Trupanion’s policy regarding pre-existing conditions. I completely understand that insurance is designed for unexpected events and that your company must apply policies fairly to all members. However, I want to clarify that Girly was found in critical condition on the side of the highway. At the time, we had no prior history of her medical condition—we simply acted out of compassion to save her life. When we made the decision to keep her and provide her with proper care, we sought insurance coverage, believing that organizations like yours would consider the unique nature of such rescues. While I respect the need for fairness in the industry, cases like Girly’s highlight a gap in support for rescued animals who have no prior medical records. It is disheartening that, despite our best efforts to do the right thing, we are left without assistance in helping her recover fully. I truly hope that in the future, companies like Trupanion will support rescued animals in similar situations. Sincerely, Thalia

I am extremely dissatisfied with the experience I had with your company. Your failure to process payments in a timely manner resulted in two NSF fees on my bank account, totaling $150, including a stop payment fee. When I reached out to your customer service, I was met with resistance and unhelpful responses. The manager I spoke with seemed unconcerned with resolving the issue and instead focused on canceling my account. I was surprised to learn that your company's policy involves verifying funds with the bank before processing payments, which led to the delayed withdrawals. This approach is unlike any other company I have dealt with, which typically process payments on the scheduled date. I urge you to reevaluate your customer service practices to prevent similar experiences in the future.

Awful. They cover very very little and there are a large number of loopholes they use to deny your claim. Don't be a sucker like me.. they have extracted approximately $14k from me over the life of my dog maybe covering $50 here or there on bills if they were over $800.. recently I had a bill over $5k and they covered less than $800 of it. Waste of money and this company is a scam designed to keep their hand in your pocket and they will not come through if you pet gets really sick. Then they have a cust9mer service apologize and act sorry but themselves the rules .. and it's too bad .. you are welcome to cancel any time you choose but we will be sorry to see you go... (translation tough cookies! We got your money already!)

I had to put my dog down I had after 14 years. They did not cover a single dime of my 1100.00 bill. I paid them an additional 900.00 for the coverage on my dog. So basically I gave these people 900.00 for free. They say they cover emergency's for your pet, well I would say I took my dog to the vet and he passed not even 2 hours later. I guess they do not consider that an emergency. Dont hand out free money, because that is what you will do with these people.

Scammers. Never covered a thing. Kept raising prices on me even though they said it would stay if we enrolled young. Claim to be the area I live in. Went from $21 to $49! They don’t even ask before they start charging you a new total either. I don’t understand how they can do that. Then I call to cancel and feel absolutely harassed. My husband was listening and was in shock. I had to literally hang up the phone because they wouldn’t pleading for me to stay and giving me sob stories of pets that died because they didn’t have insurance to cover. Insane experience. Do not trust.

I pay 140/month and they ask for a deductible per incident which is fair. Only if your dog gets attacked by a porcupine more than once and requires surgery.... they make you pay the deductible TWICE. BS man this is a huge money grab and not worthwhile. I will be looking elsewhere. I have heard great things about Fetch insurance and will be switching to them. Thanks for nothing!

I was so very thankful to to find your insurance for my baby Trooper. I was saddened to learned his insurance would not assist him for so long.