I was unable to sign up my new puppy using your website. It wouldn’t let me put my information in 2 of the boxes. Had to have someone call me to sign her up. Love the coverage & response time for paying claims.

I signed up when my puppy was 7 months old and had an injury. I understand pre-existing conditions however after 2 claim denials I am better off saving the money. They do not make it easy. I would highly consider other companies. I asked around and was told about the denials but thought I would try it out.

Very disappointed that my 3 months new puppy premium is the same as my 10 year old dog. I had to increase the deductible to make it 3 times more in order to get something more acceptable. I am not happy with it and it doesn't seem fair.

I still have no access to the website, I called the 1 800 number and they have still not been able to get me access

We got the insurance to help cover the care of our dog as we were in the process of getting him diagnosed. Well he had developed luxating patellas/dislocated knees to due genetics apparently, and instead of helping it got labeled as PRE-EXISTING and we got zero coverage. A cheap tactic to bait and switch people into trying this insurance. Edit: My opinion stands. His diagnosis was listed in the coverage this insurance supposedly covers and the waiting period was suppose to be waved due to the offer we were given through our vet that we used to sign up for this insurance. Classic bait and switch.

Not what I was told....unable to log in.....but already paid .....wtf?????????

They make it so difficult to make a claim! And, it was not even a big amount, $123, and it was the second time I made a claim. The claim did not even reach the deductible yet. It's been almost a month since I put my claim in. And, they kept saying my vet did not send them my dog's records, but when I called my vet, they have already sent them everything a couple of weeks ago! I have two dogs with them, and paid high premium. I called them, and they gave me a run around each time. Worse customer service ever. Thinking of terminating our policies and go with other companies!

I had signed up for trupanion pet insurance after reading good reviews. Now my dog had a CCL rupture and needs surgery. They refused to cover ANY costs because they classified limping as a pre-existing illness. After my vet send them a lengthy letter (as seen in picture) they STILL denied coverage saying they do not cover any CCL injuries that occur within 18 MONTHS!!!!!! Absolute waste of time and money. My vet hates them too. Have cancelled my subscription.

I asked to have grants name changed to haze so pls do it as I asked. I don't want the eobs denied because of name change...ty

I have been with this insurance for two years. I made 3 claims , 3 of them which i paid from my own pocket because my deductible was 200$ and they myst get sick more than once and then you are fully covered as long you pass that 200$ deductible. there is an increase in price i started 2 years ago at 40$ now i am at 78$. they will not listen to your concerns or any request. They will have any excuses or an argument for a price increase. In my case they said vet cost through the year and that is depends on the amount of dogs of the same breed in my area who goes to the vet. I just spoke to the receptionist at the vet when I picked nexguard for my dog she said that is just an excuse for them to raise the price, they say unlimited but there is a catch STAY AWAY FROM TRUPANION LIKE THE PLAGUE!!!