Today I cancelled my pet insurance policy with TRUPANION. I have been paying monthly premiums for my northern breed dog since he was a puppy. He is now almost 17. Over the years, the premiums have increased from time to time. I think I was originally paying around $35 and now it is up to about $69. Not too bad for a 17-year time span. Fortunately, Sammy has been an overall healthy dog and I can count on one hand the number of claims I have submitted over the years. Of course, because the deductible is "per disease", I have received $0 in payouts. This past week, I received a notification from Trupanion stating that my monthly premium was being increased from $69 to $94. THAT IS A 35% INCREASE! Now, when my pet is old and I really need the insurance, they force a 35% premium increase. When I called to complain I was told that "the cost of veterinary care has increased." As a veterinarian, I am well aware of this fact but NO WHERE have costs increased by 35% in one year. TRUPANION is a sham of a company, ripping off pet owners who are already struggling to provide medical care to their pets. They are an embarrassment to to the veterinary profession. Please boycott this company and tell your friends to do the same.

I have not been able to login and build an account. Someone was supposed to get back with me. Thank you for your time

I have been trupanion member for 9 years. Trying to add a new puppy - was unable add, frozen screen on Safari, and they did not give me choices regarding deductible in registration of new puppy - so ended up with more expensive policy that I wanted

SAVE YOUR TIME & MONEY!!! It was hard enough loosing my dog after 14 years. They denied my claim after paying them over 800.00, saying that my dogs liver enzymes were high. Yes the vet before said they were a little high due to his weight and age but nothing to worry about. My dog passed because of a mass in his stomach that was attached to his liver. NOT BECAUSE OF HIS LIVER as they say. I try to call the number given to contact the company for any further questions, busy signal is all I get. Save your money and just pay the vet. They will find any reason to deny your claim.

1. Too expensive 2. Nearly $500.Yearly exam not covered 3. Missed 1 payment canceled 4. At $50. A month look for something more affordable!

I completely agree with the other 1-star reviews. This company is nearly impossible to reach. I've spent over an hour just waiting on hold to speak with someone. While they offer a callback option, it’s not much help—you’re still stuck waiting since you don’t want to miss their call and start the process all over again. To make matters worse, they mishandled my cancellation and only issued a partial refund. The good news? There are other companies that offer better service at a lower price. I highly recommend looking elsewhere.

Way too expensive..... called and was looking for a way to make it cheaper and was told I live in NY so that's what it is...

Easy to set up online account and order insurance. Easy to understand interface, though options to edit things are limited, such as adding the contact of secondary owner. Needed to go through the online chat customer support to add that in. Note that if your email has been registered with another previous pet, it cannot be added as a secondary owner contact.

I completely agree with the other 1-star reviews. This company is nearly impossible to reach. I've spent over an hour just waiting on hold to speak with someone. While they offer a callback option, it’s not much help—you’re still stuck waiting since you don’t want to miss their call and start the process all over again. To make matters worse, they mishandled my cancellation and only issued a partial refund. The good news? There are other companies that offer better service at a lower price. I highly recommend looking elsewhere. Seeing the canned replies to mine and all critical reviews reinforces the concerns noted and underscores why you should not choose this company. There are so many simple steps they could take if the cared.

Do not believe any reviews you see on here, they are probably from trupanion themselves, or from prior years. They had losses during covid and are trying to make up for them by current customers, and know once you have a pre existing condition you can't leave. Also, if you bring on a pet, any older than a puppy, you'll be screwed. They swear they don't increase their rates based on age, but they do increase their rates based on the age they take them on. My one pet I brought on at 6 mos - same breed, other at just turned 2. After first year, they increased my 2 year old 33%, and my other 10% - said it had to do with area and vet pricing, but they live in same house and renewals were a month apart lol. Took months for them to finally tell me they were charging me more b/c my one, although never had a claim and was brought on with a clean bill of health, was being billed as a 2 year old, to defend the 100 - 133 a month pricing for a mixed frenchton. Following year, no claims for my one, claims for my other as usual, they both increase 15%. My vet bills, and i go to one of the highest in the city, do not represent any of the increases they are charging me. 2 dogs - 3 and 4, is now 292 a month... So what they are forcing you to do is increase your deductible, but your deductible is by condition - so my one dog, who has issues, has to go re meet every single condition by $250 just so her plan is affordable. But they will sell it to you like, the other plans make you pay every year... I'd much rather pay one deductible that is expected, than 10 $250 just to afford my plan. My dog has met every condition by a TON - and yet, it starts from your current deductible and you have to meet the difference to your new $250 higher deductible lol. THEN i go and look at their quarterly financials because i'm a financial controller and oversee rev audit dep for over 150 hotels and literally cringed.... I called and said, i just wanted backup for the data my rate increases were populated from since they weren't from age or anything else... if they were able to calculate the math, seems like something they should be able to provide pretty easy coming from a controller... i was told it was only for proprietaries and neither I nor they were privileged to that information... Soo basically they can just increase your rate by 45% in 2 years, call it inflation, with no backup, knowing you have pre existing, and make you pay for prior year company mistakes.. RUNNNNNNNNNNNNN. - If you doubt me, go look at their rent quarterly financials - just remember, you have to multiply them by 1k. Profit over people... I plan to copy, paste and warn as many people as long as i'm robbed with this plan and look into lawyers as fast as I can.