Affordable, easy to schedule and access. The exam was comprehensive and professional. Meds will arrive in 2 days. Great service to use when local vet is booking weeks out.

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There are several things to like about Dutch:

The vet was very helpful and answered all of our questions.

The claim for Belle's surgery was paid out in less then a week. It is easy to upload the bills and paperwork.

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I appreciate the prompt review and reimbursement.

I never had a claim. I found some language in the contract that I didn't like. I cancelled within a couple of weeks. Got my refund. I was perfectly happy.

Most importantly, their premiums are raised annually at a higher rate. At least $40-$50 more a month. I've been with them for 5 years and sorry I picked them. Unfortunately, other insurance companies will not cover pre-existing conditions even if they are minor like an ear infection. Also, their operational phone hours are short. You're lucky to reach them before they close for the day. I should have gone with Trupanion.

I filed my first claim after 2 years of coverage.