I was disappointed this time about an ear infection not being covered as a illness. It was not a condition for which she had been previously treated so I believed it would be covered. It was discovered at her annual checkup but was a new illness.

Lemonade literally has no human support and will not let you get around a recording (voice or video) to submit your claim. This should not be legal. Happy to send in all the records and all the paperwork you need to make your determination but in no way shape or form should you be allowed to require a recording from me. It’s creepy. Additionally they require your social security number to file the claim which needed to be an up front, in my face statement when purchasing this policy so that I did not purchase it. This company is a data leak waiting to happen and a full scam.

I was happy with Lemonades handling of my recent claim .it was dealt with professionally and quickly.

I am so happy that I decided to call and even happier that it was Nadine that I got to speak with.

The response time for Embrace is great, but like any insurance company, they are always looking to tie claims to preexisting conditions which in some situation aren't the case. Just because one of multiple symptoms may be a preexisting condition, shouldn't make the entire claim tied to that one condition. For example my pup had a pancreatis attach which resulted in numerous tests, medications, and a hospital stay. Because he had diarrhea for a portion of the 5 days he was in and out of the hospital, the entire $4500 claim was denied. The nausea wasn't diarrhea related, the ultrasounds, xrays, food enticing medication, multiple pain relievers, all had absolutely nothing to do with diarrhea, yet the entire claim was denied with the rationale of preexisting diarrhea. This is frustrating and feels like railroading. I've actually considered switching insurance companies because of it.

My experience was awesome. She was very professional answer all the questions.

Cared about my pet and fast friendly service.

So easy to file a claim! I mostly submit for monthly grooming and then for yearly/routine vaccinations. Highly recommend Embrace Pet Insurance

Every claim is seamless and always an immediate response; great follow-up and customer service. Reimbursement is usually one or two days, which is unheard of. Highly recommend using Healthy Paws!

I was talking to Aileen Andio and she was amazing. She answered all my questions professionally and was very thorough. She was very helpful and knowledgeable. I look forward to my experience with Fetch.