After five years of paying monthly, rising rates, I mdee one claim and they stalled, made excuses, asked for more and more and more documents. They search for a reason not to pay and wait you out, hoping you quit making payments and then you are no longer a customer. Only the "happy" customer (suckers) are left. Avoid this company.

Terrible. They deny your claim without an explanation. Unacceptable!

They took a month to deny my claim for simple flea treatment. They never tried to contact me or my veterinarian

Poor customer service and don’t reimburse for a lot of things.

Took way too long and too much wasn't covered. In an emergency situation they should just cover it all

I like the policy but I dislike that it takes forever to settle my claims.

Good insurance overall but constantly increasing the monthly rates. I've had them for my Belgian Malinois since he was 16 weeks old he is now three and has never had a claim The monthly cost has more than doubled since I've gotten it.

ASPCA is a terrible pet insurance company. My pet was injured in an accident and both of her back legs stopped working. I had the accident insurance and they claimed that even though the injury was caused by an accident, it was not covered because she is a french bulldog. I went through multiple rounds of calls with them and they did not budge. Ended up cancelling with them. DO NOT RECOMMEND

Had PetsBest for one year. Filed first claim regarding fracture tooth and my pup needed to have extraction due to infection. They raised the monthly rate and denied claim! I called and CANCELLED. They don't follow their own coverage.

I feel like MetLife seems to Delay in reimbursement of processing. This area needs to be somewhat improved