I have had Lemonade for several years, and wellness claims have always been easy. However, I just had a real claim to put in, and now they are making me jump through hoops to get my reimbursement.

Worst company ever.

I would not get any insurance for your pet. In Texas they do not allow you to use insurance at all. You have to pay up front. That isn't insurance. That's still basically you paying for the whole thing. No point in getting lemonade insurance for your pet when you have to pay for it all of it up front. This would have been good to know when I was asking the questions to the people over the phone. They will not tell you this information. So you will think that you are getting a good deal.

I was having a fine time with Lemonade Pet Insurance for the last four years, until this month. Even though my policy doesn't cover a lot of things (doctor's visit fees, preventive care, dental), and it's only 80% co-insurance, it saved me from needing to throw down $3K on a surgery a couple of years ago, and even that one thing made it worth it.

Lemonade dropped me after four years of on-time payments—not because anything changed, but because they’ve decided they don’t like insuring actual homes in California anymore.

ABSOLUTELY HORRIBLE!!!!!!!

the worst insurance ever, they charge you $300 per month and never recognize their fault. Don't waist your money on them.

They denied me partially over bird poop on my car. I have a very small dent above the back driver side wheel well when someone hit my parked car. Completely clear driving record and little to no tickets at all. They sent the picture back from their determining team with bird poop circled. If you guys trust a company that has obviously never owned a car, go ahead. That turned me off to the company entirely based off the lack of experience. That doesn’t mean you can’t hire experienced people for the job. If you’re going to knowingly use a company that doesn’t know anything at all about cars, be my guest. Entirely too picky.

I will start this review by saying Lemonade is all online you speak to a robot pretty much 99% of the time. I filed a claim for my PARKED CAR that was hit. The car was not drivable, leaking fluid and the whole driver’s side back end was hitting the wheel. I started claim with other persons insurance and they gave me the run around. So I decided to pay my deductible with my insurance so I could get my car back quicker. Well I received my deductible back but never recouped the money out of pocket that the agent said they would fight for. Once I got my deductible back it was like hands off. They no longer held responsibility to help recoup my money even though I had an agent who collected all my receipts and said they would work to get my monies back. It was not a pleasant experience on either side of the insurance equation. Insurance is a scam. I have moved my insurance and we shall see how that goes. It’s just sad how insurance works and how much the consumer gets cheated out of what they are due. DO NOT PURCHASE LEMONADE INSURANCE!

Came up on a uk comparison site but have tried to navigate to their site 3 times for more details and fails every time with blank screens. Not much use. No issues on same day and same device with other insurers.