It took weeks for my claim to be processed, and then a majority of the claim wasn’t even covered bc it was considered “illness”. My dog had her regular checkup and needed her ears cleaned, nails clipped, etc.

My Healthy Paws premium jumped from $113/month with a $100 deductible and 90% coverage to $260/month with a $1,000 deductible and only 60% coverage. I’ve been with them for 10 years—since my dog was a puppy—and this feels like a gut punch. A 150% increase in one month is outrageous and borderline unethical. I’ll be sharing this experience across every platform available.

I have the most expensive plan and it never covers even a 3rd of the yearly physical vet bill. I'm going to cancel because it costs too much and I get barely nothing for reimbursements.

Twenty one days since my dog's emergency visit and they just emailed me to tell me they needed more medical info from my Vet. This is taking much longer than it should.

They have no customer service you can constantly try to get in touch with somebody and they will be totally unresponsive the only time you ever get contacted from them is when they let you know that they are denying your claim this insurance is not only expensive it does not actually apply to anything outside of basically a death emergency Would not recommend and would advise looking into other companies they can't be any worse than this one what a giant joke of a company take your money and run oh wait they already took my money

You were a great company. But when a company jumps from $600/yr to $1200, that's robbery. And one of my cats has never taken a cent from you. Never used up his deductible. The other cat was sick but - for the healthy one - I interviewed other companies that offer exactly what you do and they were $430 approx. So there is absolutely no good reason to stay with you. Unfortunately, my sick cat will have to stay because of his exiting conditions. But I would never bring a new cat to you. There is one company that with take pre-existing conditions at a great price but the first year you must go without any coverage for the pre-existing - and then you can get all the benefits.

Not trustworthy. Do not consider it insurance, more just a discount plan. They never pay their full share, and usually delay any partial payments well beyond what is normal or customary. Not sure how I didn't read the reviews before getting into a policy.

DO NOT EVER USE NATIONWIDE FOR ANYTHING ESPECIALLY PET INSURANCE!!! Garret has pet insurance with them through his job and we just got notice that they are canceling the policy for our dog and cat on December 1st due to "rising cost" and "inflation". I will never use them again and never ever recommend them to anyone and I urge anyone that has them to switch.

In general it seems like I'm paying a lot of money and not getting much back in reimbursement or benefits.

I have had this insurance company for my 12 year old dog since she was 10 months old. I have had no claims or missed payments(132 of them). My payments were $69/month, then $139/month and this month $373!. Beware when you will probably need the insurance they are going to price you out of keeping it. It's cheaper to pay yourself since I'm sure they won't pay the whole bill anyway.