My premium keeps going up and up!! Almost double from 6 years ago. Just filed a claim and not much was paid starting to think its time to cancel your insurance

Trupanion replies quickly when invoices are submitted. I wish they covered more of the vet costs though. Our dog is old and having trouble with a corneal ulcer. Now seeing a specialist and the cost is high. Not even 50% of it is covered which isn't great especially when my monthly cost for the insurance keeps going up.

Normally I have no problems with my claims however I was unable to submit the claim through the regular channels and had to send the information email. I have been asked numerous times fir the diagnosis for this claim for Boo and have replied. I have now just resulted the entire thing because now the suit claim process is working which unfortunately is not always the case. I hope my resubmission helps

I have held a nationwide pet insurance policy since 2019, all was great until a couple weeks ago. When I had an emergency with my Labrador that unfortunately ended in goodbyes. I had discovered that the policy was canceled due to an expired debit card. I never once received any notification from their billing department via mail, phone or email. We are now stuck paying an insane amount out of pocket. In an attempt to reinsure my remaining pet, I rushed to reapply. To my surprise, Im receiving email and letter notifications with these time sensitive requests. Clearly something has changed on their end. Their previous lack of communication seems intentional. If youre thinking about utilizing Nationwide for anything, DONT. I will not trust them with our business, our policies or our pets ever again.

I've not been happy with this coverage, because it doesn't cover items that I believed it would cover, as well the amount of time it takes to actually get a claim paid. I will be looking for new coverage for my pet(s).

Filing a claim for my pet is worse than filing a claim than for myself, the paper work, scanning and emailing. Then there is the deductibles, each illnessee has its own amount and office visits are not covered.

Read EVERY single fine print down to every letter and each punctuation point. This company has been the worst not only when it comes to cost, but their lack of empathy, their unwillingness to cover anything EVEN if the diagnosis ties into something it pet is currently being treated for, they will take the cowards way out to tie it back to something and call it “pre-existing”

BEWARE OF HEALTHY PAWS! After 9 years of loyalty and paying their ever escalating premiums, they decided with a 60 days notice stating 8/1/25 ALL dogs 7 years plus received a 40% reduction in coverage, my deductible went from $100 to $1,000. Basically it is now health catastrophe insurance. They do not cover wellness Had I had known this I would’ve started my puppy with another insurance company that’s more solid like Embrace. I realize these newer companies start you off on a low premium with great deductibles and coverage and then all of a sudden either drop you totally or drastically reduce the benefits, upping the premiums and upping the deductible by 1000%. Now I can’t switch him because he has pre-existing conditions so I’m stuck with a high premium $1000 deductible and a 50% coverage. Go on Reddit, FB etc. and you see people’s reviews. This new policy just happened August 2025. BEWARE OF HEALTHY PAWS

Have been a customer for 10 years with our dog. While the claims process has been fine over the years, slowly but surely they’ve raised premiums and reduced coverage. Now, they announced changes that more than double the monthly premium. So at 110+/month and minimum deductible of $750, I need to pay more than $2000 in a year before I am able to only be reimbursed 50%. Not sure how that is worth it for most people with relatively healthy dogs like ours. I won’t be returning as a customer in the future given their poor response to these changes when I called and messaged for an explanation, won’t recommend them.

This company won’t pay claims. I submitted four claims for one of my dogs. Embrace denied three of them, claiming that they were pre-existing conditions. Review the negative reviews of this company. This is a typical pattern. To add insult to injury the company raised my premiums 38% after the first year of coverage. They wanted $1500 for no coverage. I cancelled and looking for a company that will sell me actual insurance.