The premium just went up again, nothing has changed, Trupanion doesn't pay for much at all. I am disappointed with the service.

BEWARE OF HEALTHY PAWS!

Filing a claim for my pet is worse than filing a claim than for myself, the paper work, scanning and emailing.

The vet was fine & provided my pet w/ the meds she needed for her bladder infection last Saturday. She said getting the prescription transferred to a pharmacy would take longer then going thru their pharmacy so since she needed the medicine ASAP I chose to use them. The script was supposed to show up on Monday or Tuesday w/ the datesbut we're going on FRIDAY & still no meds & now they're saying it won't be here until the following Monday. I wasted so much money since I'm going to take her to her vet tomorrow to get her relief. If I wouldn't have kept getting updates that her meds would be arriving I would've taken her sooner. Wish I could get my money back. Very unsatisfied customer

I've not been happy with this coverage, because it doesn't cover items that I believed it would cover, as well the amount of time it takes to actually get a claim paid. I will be looking for new coverage for my pet(s).

Have been a customer for 10 years with our dog. While the claims process has been fine over the years, slowly but surely they’ve raised premiums and reduced coverage. Now, they announced changes that more than double the monthly premium. So at 110+/month and minimum deductible of $750, I need to pay more than $2000 in a year before I am able to only be reimbursed 50%. Not sure how that is worth it for most people with relatively healthy dogs like ours. I won’t be returning as a customer in the future given their poor response to these changes when I called and messaged for an explanation, won’t recommend them.

My pet had three small skin lesions removed, was charged a deductible for each one. This insurance is worthless unless your pet has a chronic condition or catastrophic injury. Instead of an annual deductible, they charge a deductible for each type of incident, and they micromanage each claim, insuring a low or no payout under most circumstances.

Call me. Sent request. No answer. 8@82607397

Very helpfull and the service is amazing.

Read EVERY single fine print down to every letter and each punctuation point. This company has been the worst not only when it comes to cost, but their lack of empathy, their unwillingness to cover anything EVEN if the diagnosis ties into something it pet is currently being treated for, they will take the cowards way out to tie it back to something and call it “pre-existing”