I am disappointed in my vets attempt at putting in claims, therefore I have to wait a long time to hear back from Trupanion. When I am working with the er clinic, it’s wonderful

Lemonade is just as bad as other companies when it comes to denying claims around what they call “preexisting conditions,”

I want to love this service so badly. While you can get an appointment the same day (great!), it takes a week to get an RX (not great!). They charge a fee to transfer the prescription to Costco, but it still takes several days. I don't understand why this process isn't electronic and completed within a few hours.

Have not heard anything back regarding my application

Unless you begin to insure your pet from the time they are born, this insurance is useless. They consider everything you have taken your pet to vet for as a PRE-EXISTING CONDITION and do not cover. It's useless for a pet like ours that is 6yrs old. You also have no control or idea what the vet writes in the medical records and will consider that as PRE-EXISTING. Disappointed and if my claim for our last visit is not covered, I will likely cancel this insurance.

I've been with Healthy Paws for almost 10 years. Rate for my dog has now almost quadrupled and it is proving to be very difficult to cancel. I've emailed, left messages and when I finally got through, I'm now on hold with another party. They should make it easy to cancel on the site and you can't, so for this reason they've lost my trust.

no one ever got back to us. Even though I am a corporate customer

I regret switching from my previous pet insurer to Metlife. I have had nothing but problems from the moment I signed up. It took multiple attempts to get my policies set up correctly (I have 5 pets insured). Then every single claim but 1 has had issues. They have asked for the same paperwork over and over again (medical records or explanation of benefits from previous insurer). How many times do I have to re-send? I have had to call on every single claim but 1. Their submission process SEEMS easy, but if you have multiple pets and policies, no matter what I do, everything gets messed up, And there is not text box to provide more info to help them understand the situation and what is being submitted. I have even tried writing the details up and uploading it with the invoice and SOAPs. They still doesn't help. As a customer, I am at the mercy of whatever claims agent is handling my claims. It should not be this hard.

Misleading advertising. They charge you for the full subscription, making it seem like you will get services that you then have to pay more for. Terrible customer service. A scam.

rates doubled in one year. had to cancel coverage on one dog to make it affordable