I called for help on an issue and was told I'd receive a call back the next day. That was a week ago and I'm still waiting.

MetLife with preventative care only covers like 1 or 2 vaccines for a brand new kitten when in reality, the kitten needs numerous vaccines and boosters. This is ridiculous.

For the premium paid, I feel that esp for my older dog, the 2000 USD limit barely covers his ongoing medical expenses.

Horrible customer service after filed a claim for ear infection. They requested pets records from Vet. Sent them. Claim denied for pets vet records same as had been sent. This happened 3 more times with me going to vets office last time with claims dept. on speaker phone with vet office clerk. Denied again. This time because of said it was pre existing. Pet had a allergy rash on leg in the past! My recommendation with Spot is Stay Away! Swithed to them from insuror to add another pet. Big mistake! You get what you pay for. I would think they spend most of their internal money on researching how to connect any past illness to being pre-existing to save them money. Of course I have canceled. Never Spot again.

I wanted the same coverage for both of my kittens and that is not what happened. Waiting fir customer service help still.

They charge almost $40 a month and don’t cover a dime for any vet visit even though it should be covered. They are such a scam do not get them!

Trupanion was wonderful. I was a little disappointed that I still had to pay for most of the event bill even though I have the 90% plan it’s all the little hidden cost, but it was easy to use and friendly staff when I called.

It would have been nice to know that it takes up to 7 business days to underwrite and approve this, and it would have been nice to know I had to pre-pay for 2 months the day I purchased the plan

Trupanion is fine... sometimes. Over the past two years it appears they are desperately trying to not pay claims.

I wanna cancel and it’s to difficult