I wanted the same coverage for both of my kittens and that is not what happened. Waiting fir customer service help still.

Trupanion is fine... sometimes. Over the past two years it appears they are desperately trying to not pay claims.

Stopped answering my emails, after rejecting my initial claim. Now charged me despite I have not updated my credit card information and didn't refund. Anywhere, but here. Total fraud.

Everything went WRONG!

UPDATED REVIEW: ManyPets US is no longer in operation and cancelled my policy and moved it to some company I’ve never heard of. I cancelled them and bought a policy with MetLife Pet Insurance.

Customer service needs considerable improvement and attention. Also, incorrect information is often shared.

It has been 3 weeks still no payment very disappointing.

Stay away from this pet insurance!!! I was originally a ManyPets customer, but after Odie took over in early 2025, everything went downhill. Odie has made filing claims a nightmare. They asked me not only for all my dog's medical records, but also for years of invoices and receipts, which are not relevant to verifying medical history. It feels like a tactic to delay or avoid paying out claims. Calling their support number is useless, you only get a recorded message saying they're experiencing high volume calls. No one ever called back. But they kept charging me premiums on time every month while giving zero and reimbursement. There is no transparency, no accountability, and it doesn't feel like anyone there cares about your pet or your claim. They only know how to charge your money. I truly regret staying with Odie. It feels like a scam rather than a service. Save yourself the stress and look elsewhere for real pet insurance.

Hospital coverage was great however, the vet hospital asked me to make a decision about my pet from a price range which was outrageous BEFORE the Trupanion insurance coverage was applied. I don’t understand why they can’t run it thru for coverage and tell you exactly how much they’re going to charge you AFTER the insurance pays upfront so you can make a proper decision for your pet!!! As you checkout it literally goes thru within 1 minute. Odds are you’re going to get your pet the full treatment it needs once you realize that AFTER the insurance goes thru the price isn’t quite as horrific! It’s not like human insurance that can take months to shake out. It’s just not a good way to make a proper decision for your pet’s care.

I trust Nationwide insurance for Pet protection!