I paid 149 to 191 dollars a month for insurance never had a claim than my dog need surgery for this throat the bill was 6,661 l thought that l would get 70% of the bill and you paid me 3,000 telling me i reached my limit. The amount of money I paid for insurance you should have covered the 70%, I will never tell anyone to get your insurance you are a rid off oh I almost forgot I was told l could not file a claim for 1 years but still pay the monthly premium bye bye

They don't cover tests even if it is caused by an emergency. We had a bill of $422 and they covered $0 . Really not worth for the price I pay monthly.

On behalf of my family: 10+ years of using their services can be erased by one piece of paper mail that you never received stating that they would stop the specific coverage/plan type in your state. No email, no messages on our account, just a sudden "expired" in the middle of the only medical emergency my cat has ever had. And now, they are denying total and any coverage of her because they now consider her medical emergency to be "pre-existing" when they made me reapply as if I were an entirely new customer, despite having my entire old record showing that this only began occurring in the last two months! No option to grandfather in, no sympathy, no accountability for the lack of communication! So now I have no coverage at all. 8 pets and over a decade of loyalty to this company were completely erased by their inability to send anything more than a piece of snail mail to notify me of these changes, even though I had signed up to be paperless!! Completely unacceptable in this day and age of technology, and how untrustworthy and backhanded of a company to treat their long-time customers this way.

App bounced me out on my phone. Said it was "unresponsive". Website gave me an error message that indicated it wasn't able to process the claims and apologized for inconvenience. I am tech savvy and the website is not user friendly. I tried multiple times to submit claims. The claims I have submitted are listed "on hold" and I keep submitting required invoices and they are still listed as such. 8 or more are pending. After 3 hours, I emailed per the website and am waiting to hear about next steps.

My wellness claims for a healthy dog's yearly wellness visit got denied. I paid this company for months for wellness and wasn't able to use any of the benefit because they denied claims multiple times for reasons the company would call "mistakes" when I called. It was clear they were just coming up with any reason to deny me and a total pain to deal with the claims. I dropped the coverage. It's not worth hours of my time to get a tiny bit of coverage for a simple yearly checkup.

Lately the app and on the website, submitting a claim was has been difficult. The app froze every time I tried to choose the hospital. The same thing happened just now on the website.

Do NOT insure with Nationwide Pet Insurance!! Thousands of cancelations for no reasons. Cannot trust this insurance company for ANY type of insurance. BEWARE!!!

The company does not seem to have a working telephone line. It puts you onto infinite hold and then never picks up. I have called at least six times without getting anyone to respond.

Not sure why I had to pay for 2 months up front. Didn't have to do that the last time since the premium is automatic withdrawn from my paycheck.

This company refuses to inform clients on internal changes. For example why do they have a different payment processing center with a different name and not send out an email saying: “Hey, so and so will appear on your next banking statement.” I am currently looking for another insurance company. Any good ones?