Never, never, ever would I recommend Spot for pet insurance. I was really on the fence about continuing my pet insurance after year one. So I called and talked to a representative and decided to cancel, but I was also a heavy user of the Spot app to check my bill date, coverage etc. Long story short I decided to cancel by phone in December, but in January I went on the app and renewed my policy. I even chose different coverage amounts and had a brand new premium. I was thinking this is great and convenient! However, in February I received a notice that I was dropped. No reminder leading up to that date, just your policy is over. That shouldn’t have been the case anyway since I renewed in the app with plenty of time left in my policy. Obviously I called to see what happened. My only response after talking to multiple people at Spot was, “Sorry the app doesn’t count you have to call back.” The representative should have told you this.” I was blown away. I was thinking to myself are they talking about those disclosures like “this call is being recording for quality training purposes.” I was blown away. What is the point of the app if you can’t actually use it and the app is not honored. Who has time to make a call sometimes? Also, how dumb of a company policy when you could continue to receive payments from a customer for an entire year. These insurance policies are not like car insurance that you can cancel or change at any time. You are locked in for a year. What is the real kicker is that after dropping me, anything that I had previously put in as a claim for my dog is now considered a pre-existing condition. Spot utilizes deceptive business practices and is just shady in their dealings. If you care about your pet, don’t even consider Spot!

I signed up for Spot Pet Insurance believing it would provide financial protection for my Persian cat, Cyrus, in case of accidents or illnesses. However, my experience has been nothing short of frustrating, misleading, and an absolute waste of money.

Too many emails that do not reference other emails Fetch has sent; the links to download information often did not work and I had to sign in multiple times to try to access what I needed.

Its alright.

We have turned in a claim to this company they have conveniently denied our claim. But nobody can tell us why and they tell me there’s no one to speak with about the denial if there was a lower score I would give it to them

I had a claim recently, 3 times sent for a refund but no response yet 3 weeks passed.

I’ve been with ASPCA never a problem I made typo on percentage return they didn’t want to make the correction because they would have to re submit policy sorry for your inconvenience Customer Service and was told to change it next year for re enrollment 😵😫😱

This insurance is a scam. We signed up within a couple days of adopting our two new kittens. They tell you to take them in for a wellness exam within a week or two after you adopt. We did that. This exam was, of course, within the waiting period. Fine, we paid for it out of pocket and didn't submit anything. One of the kittens had started having diarrhea so they did a fecal test just in case it wasn't just the stress of the move and food changes. It came back negative and our vet said to just give it a little time. Everything else checked out well with both cats--happy and healthy. Then a month later diarrhea is back and bad so we go back to see why. They do a PCR fecal test and some bloodwork. But because diarrhea was mentioned in her first appointment, now they consider it a pre-existing condition and cannot be covered. Imagine that, a kitten with diarrhea, as if that is rare. Now I have paid over $1,000 out of pocket and none of it is covered, or even goes even toward my deductible. I have to pay for insurance that doesn't cover anything that might be in any way tied to GI or diarrhea for another 6 months before they "might" not consider it a pre-existing condition anymore.

Don’t use this service. I signed up for an annual membership and had a video call with the veterinarian who was sympathetic. I have three sick cats and she prescribed medicine for all of them. I went on their website and paid $25 for a pharmacy processing fee and expedited shipping which is supposed to be one to three days. I then got an email Estimating the delivery would be on the fourth day… Which is national holiday so I’m thinking maybe I won’t even get it on the fourth day. I sent an email to their customer care team which I got a delivery failure for the next day because they refused to accept the email. One of my cats is extremely sick… I can hear every single breath he takes up his nose, and if you’re gonna be in this business to care for animals, then my expectation would be that you have an appropriate sense of urgency that they be cared for, otherwise I would just go to my regular vet. Yes, they may charge more, but at least I would’ve walked out with the medicine my cats needed… At least I would have some comfort level that they would get better. Right now, I walk around, checking on them all throughout the day to make sure they’re still eating drinking and breathing. If any of these people in this organization had their own pets, perhaps they would be a little more sensitive to the anxiety and the needs of a pet owner who has sick animals I signed up for an annual membership, but I guarantee you that I will cancel it before it renews. These people should be ashamed to call their customer service at Dutch dot come because

It’s a pain to file a claim…. It’s hard to get a hold of the vet for pet records..