If I could give them zero I would. Made a hasty decision to switch from good long term policy due to rate increase and my friend’s recommendation. Not only did the sales rep mislead me on the significantly less coverage but when I complained they suddenly had a better plan available like my previous. I was instructed to cancel and apply again. After weeks of waiting with no coverage and no return calls, another rep said a letter was coming as that is the main form of communication. They were asking for additional vet exams and tests which I paid for and sent over. The exact same bad service experience happened again after weeks of waiting with no coverage and no return calls, another rep said they would not be covering any policy with no explanation even though I just cancelled theirs. So went online and ordered Pumpkin Pet.

I have been a customer with Nationwide for going on three years for my first dog. Have never had any medical emergencies or illnesses but had great coverage for wellness. I thought since I adopted a rescue dog, I should get her pet insurance as well. I went to use it for an illness that recently happened after the coverage started and I get a call from an investigator by the name of Kelly Cover that was beyond disrespectful and treated me like I was trying to commit fraud. Obviously if I haven't done anything wrong for the three years I've been with the company, why would I do so now? Also, I've worked most of my life in the veterinary industry and know that everything is noted in the animals records and is readily available with an easy phone call. This woman was so disrespectful and didn't have the slightest amount of empathy. Questioning me on how I don't know the exact age of my rescue dog, believe me if she had a tattoo of her birthdate when I got her I'd be going off that but unfortunately when you find a stray you just have to go with what the vet thinks. Then questioning why I didn't get her insurance when I first adopted her? Maybe because I needed time to know if she was a good fit for our family. Also, questioning why my third dog doesn't have insurance? Then she proceeds to laugh at my responses because when my pets are everything to me and I try to get them the quickest best care possible. Then she tells me I didn't answer a question correctly on the application and that is why they are investigating my claim? Ok, Kelly, then take the time to understand the situation I am trying to explain to you then laughing in my face. If I answered a question incorrectly then obviously I didn't understand the question being asked. Not to mention if I answered a question incorrectly then why did it go through underwriting and get approved. Did someone in underwriting not do their research correctly before approving my insurance? I am absolutely appalled by how Nationwide has treated me. This is unacceptable and I will never trust them with my pets again. When I run into an emergency I know Nationwide will NOT be on my side, instead they will threaten me with committing fraud.

If I could give them zero I would. Made a hasty decision to switch from good long term policy due to rate increase and my friend’s recommendation. Not only did the sales rep mislead me on the significantly less coverage but when I complained they suddenly had a better plan available like my previous. I was instructed to cancel and apply again. After weeks of waiting with no coverage and no return calls, another rep said a letter was coming as that is the main form of communication. They were asking for additional vet exams and tests which I paid for and sent over. The exact same bad service experience happened again after weeks of waiting with no coverage and no return calls, another rep said they would not be covering any policy with no explanation even though I just cancelled theirs. So went online and ordered Pumpkin Pet.

A scam. Find another company. I have a 1 yr old dog with no issues. She cut her leg on a hike and the bill was $1100. Embrace reimbursed me just ~$200? Ok, $500 deductible... but that should be about $600 back to me?

Scammers. Never covered a thing. Kept raising prices on me even though they said it would stay if we enrolled young. Claim to be the area I live in. Went from $21 to $49! They don’t even ask before they start charging you a new total either. I don’t understand how they can do that. Then I call to cancel and feel absolutely harassed. My husband was listening and was in shock. I had to literally hang up the phone because they wouldn’t pleading for me to stay and giving me sob stories of pets that died because they didn’t have insurance to cover. Insane experience. Do not trust.

The company lied about coverage and refunded their premium money when they didn’t want to stand by their policy. I have already filed a complaint with the California department of insurance regarding this.

The company keeps increasing premiums because they know you can't shop around due to the pet pre-existing clause. Completely wrong. I will be filing a formal complaint with the Department of insurance.

Still haven’t got any information

It's a scam they won't cover the life saving surgery for your cat

TO expensive, no coverage after paying $67 month for years