They don't cover Lymes disease, tooth injuries, or wellness things such as chiropractic. Ridiculous. Searching for a new insurance company.

Don't know why it takes so long for a claim to get paid.

No coverage for chiro, bodywork, titers, lymes, etc, etc.

i have a Border Terrier, Gus, who has been insured with AKC since he was 3 months old. I have no experience with any other Pet Insurance carrier so my comments are based solely on my 12 year experience with AKC.

I found that there was very little explanation of the plan I purchased and never having had pet insurance I didn’t know the right questions to ask. Not until I needed it to cover a surgical expense was I told the bottom line of the coverage and all the “uncovered” specifics. Also I was never told that the premiums would increase with the age of the pet. They have requested copies of my pets files from the vet and she’s has written numerous letters to obtain coverage of services or prescriptions. It very annoying and time consuming for the vet. The customer service people are always very nice but I would never again purchase an insurance plan from Pet Partners. It is the integrity of the corporation that I have a problem with. My advice for pet owners is to create a savings account for your pet by putting the amount of monthly premiums in that account for future use.

Reimbursement cap on required medications disappointing and limits value of policy. Dogs are 15 and 12 and I am delighted I am still blessed to have them. Too bad policy does not support meds required for longevity.

They’re ok but the premium is very high. I have two dogs, one of which is a French Bulldog, and pay a lot of $$$

I know many other plans offer holistic healing like covering the cost for herbs, acupuncture, chiropractic care and physical therapy. This plan does not.

filing claims could and should be easier. I switched to AKC from HealthyPaws due to cost, but am reconsidering going back.

I am new to pet insurance. So far the process seems to benefit the insurance co not the insured. Time will tell. Hopefully I will never need the use the coverage but it is there and I think I’ve added enough extra benefit riders to cover exclusions.